Care Home: Spion Kop Care Home

Annual service review Name of Service: Spion Kop Care Home The quality rating for this care home is: The rating was made on: two star good service 0 8 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Bridgette Hill Date of this annual service review: 2 1 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 72 - 74 Park Lane Pinxton Nottinghamshire NG16 6PS 01773862813 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Pauline Waddoups Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is 6 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Male Whose primary care needs on admission to the home are within the following category: Mental disorder, excluding learning disability or dementia - Code MD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The Registered Manager has left to take up post a new service withthe same Provider. 0 8 0 1 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Spion Kop is large converted house situated on the outskirts of Pinxton. It is registered to accept 6 service users aged 18 - 65 who have mental helath needs. The service has chosen to accept only male service users as detailed in the Statement of Purpose. The home is not registered to give nursing care. Service users are accommodated in single bedrooms. Three of which have an en suite Annual Service Review Page 2 of 6 bathroom. The home is of a domestic style with a loundge, seperate dining room and kitchen areas. The fees charged at the home are GBP760.00 - GBP982.00 per week, this does not include hairdressing and chiropody. An information pack about the home is made available to each service user in their bedroom. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. We sent out surveys to 6 service users and all were returned. We sent surveys to 5 staff and received 4 back. nformation we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection which took place on 8th January 2009. What has this told us about the service? The Annual Quality Assurance Assessment was returned to us in a timely manner. We were told that a system to consult with residents and take account of their views was in place. We are given examples of where residents have been consulted, offered choices and actively been involved in choosing to live at the home. The Annual Quality Assurance Assessment told us the home is committed to training its staff and gave information on how all previously listed requirements had been met. The service users surveys told us that the home was friendly, the home was always clean, food is good with pleasant staff and a family environment. One resident told us the home allowed them to feel more relaxed and be part of a family. Another resident told us they were looked after properly at the home. The surveys indicated to us that residents felt able to decide how they spent their time and knew how to raise any concerns they had. The staff told us on the surveys that the home promoted residents independence and offered a clean and homely environment. Staff told us they received training and were given opportunities to develop. One area for potential development three staff told us about was promotion of residentspersonal skills in areas such as life skills and computers. The Annual Quality Assurance Assessment recorded 1 complaints being received which was referred to the home by the Care Quality Commission for the Provider to investigate. A timely response was received and the concerns were considered to have been satisfactorily investigated. The home has not had any safeguarding adult Annual Service Review Page 4 of 6 concerns or made any referrals. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 7th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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