Latest Inspection
This is the latest available inspection report for this service, carried out on 1st April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Springwood House.
Annual service review
Name of Service: Springwood House The quality rating for this care home is: The rating was made on: two star good service 1 0 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janet Morrow Date of this annual service review: 1 9 0 2 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: Duffield Bank Duffield Derbyshire DE56 4BG (01332)840757 F/P01332840757 springwood_house@hotmail.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Mr Phil Clemens,Mrs Karen Clemens Number of places (if applicable): Under 65 Over 65 0 29 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Springwood House care home is set on a hillside on the outskirts of Duffield. The service provides personal and social care for 29 people aged 65 years and over. All bedrooms are used as single rooms, with the option of providing shared rooms if required. All rooms with the exception of six have ensuite facilities. The service is on three floors with two shaft lifts in place to ensure access to all areas. The lounge and dining areas are on the ground floor. Residents have access to a large attractive garden, which is well set out. 1 0 0 2 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The service sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some statistical and numerical information about the service. It was completed in sufficient depth to allow judgements to be made and was written in a way that showed what daily life was like for people using the service. We looked at the information in the AQAA and our judgement is that the service is still providing a good service. We received comments from three people using the service, five staff, two visiting professionals and three relatives. People using the service always tell us that they are happy there and that they are cared for properly. One person said the service looks after the patients well and another said it gives me the comfort and support of a family based environment. Relatives also praised the care; one commented the staff are very caring and kind and described the service as excellent. They stated their relative felt safe, well cared for and all needs are met. Another said a pleasant atmosphere is maintained. Further verification of good care practice came from visiting professionals surveys; one commented always seems well run and both surveys received responded that the service always sought and acted upon advice. Annual Service Review Page 3 of 5 Staff like working at Springwood House. One survey said its like a home from home, very friendly and happy atmosphere and another said it was the best service theyd worked in. Another commented that we are always looking to improve the well being of all our residents. The AQQA stated that seven of fifteen care staff had achieved a National Vocational Qualification (NVQ) at Level 2 or above and a further three were undertaking the training. All staff surveys received responded that they received relevant training and one commented that the service gave lots of opportunity to train. The AQAA also said We pride ourselves on the care we provide to our residents and the levels of hygiene and cleanliness within our Home. All surveys received commented on the cleanliness of the premises and one relatives survey said the building is well maintained. There have been no significant concerns reported to the Care Quality Commission in the past year and no complaints made directly to the Commission since the last inspection visit in February 2009. The AQAA stated that no complaints had been received in the service in the last twelve months. All surveys from people using the service and from relatives responded that they knew how to make a complaint and all confirmed that issues raised were properly addressed. We have not received any information from any other agency about Springwood House that would affect our inspection plan. There are no ongoing concerns about the quality of care that Springwood House offers, and a review of the documentation that has been received does not highlight any issues that need to be immediately addressed. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 9th February 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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