Care Home: St Catherines Residential Care Home

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What the care home does well We looked at one person`s care plan this was clear and detailed. The care plan addressed all aspects of the person`s daily life and provided information on how the person preferred to receive their support. The care plan looked at the level of support the person required in their personal, health and social care needs by identifying their abilities, skills and supporting them accordingly. Risk assessments were in place which were up to date and reviewed regularly in line with the care plan. Evidence was seen in the care records of the person case tracked that the person had access to health care services within their local community. Records showed that the person had received input from health care professionals such as the GP and Opticians. Records viewed also contained information promoting the person`s privacy and dignity.Discussions with four people living at the service confirmed that they were very happy. Comments from people we spoke with included `staff are lovely` and `they are usually around if you need them.` People we spoke with were very complimentary about the meals, comments included `lovely food` and `good quality.` In the surveys received back from people who live at the service, all respondents stated that there are `always` staff available when you need them. People we spoke with confirmed that no one had any concerns and they knew how to make a complaint. In the surveys we received everyone told us that they also knew how to make a complaint. We looked at the services complaints procedure, which showed how complaints and concerns are dealt with. Since the last inspection the Care Quality Commission have not received any concerns about the service. Records viewed at the inspection visit showed that the service received one complaint which had been addressed promptly. One member of staff we spoke with demonstrated to us that they had an understanding of their responsibilities if there was an allegation or they suspected abuse. Staff training records showed that they had undertaken training in safeguarding adults. Since the last inspection there has been one safeguarding referral made to the local authority. Minutes from the safeguarding meetings showed that the investigation had been concluded and there was one recommendation for the home. The environment was clean and very well maintained. We looked at one bedroom which was a shared room, this was personalized and also contained a screen ensuring people`s privacy and dignity was maintained. In the four surveys we received from people who live at the service, they told us that the home is `always` fresh and clean. we looked at the recruitment and training records for one member of staff, records we looked at showed that robust practices were in place. All pre employment checks had been completed which ensures staff employed at the service were safe to with people. In the five staff surveys we received, all staff stated that their employer carried out the necessary checks such as references before they commenced employment. They also told us that they have undertaken training which is relevant to their roles and helps them understand and meet the individual needs of the people at the service. Comments in the surveys in relation to what the home do well from staff included `the care side is particularly good and also the communication between staff is good.` Other comments included `the people living at the service seem to be happy and content`, `we have a good team of carers and a supportive manager` and `staff work together as a good team.` The service has a quality assurance system in place which looks at the opinions and views of people who use the service. As part of the quality assurance system we looked at the minutes of meetings which take place at least every three month for people who use the service. The minutes we looked at demonstrated that people are involved in developing the service. As part of the provider surveys opinions and views about the the care provided are obtained by the service from external professionals, relatives, advocates and people living at the service. Comments from health professionals included `the care is wonderful and I have no cause for complaint` and `the staff are very good.` What the care home could do better: No requirements were made at this inspection visit. We found that the complaints procedure was not on display, the service should ensure that this is accessible for all people visiting and living at the service. The deputy manager confirmed at the inspection that this would be addressed. Random inspection report Care homes for older people Name: Address: St Catherines Residential Care Home 61 St Catherines Lincoln Lincs LN5 8LR two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Rehana Rashid Date: 1 8 0 5 2 0 1 0 Information about the care home Name of care home: Address: St Catherines Residential Care Home 61 St Catherines Lincoln Lincs LN5 8LR 01522520643 Telephone number: Fax number: Email address: Provider web address: mark@stcatherines61.wanadoo.co.uk Name of registered provider(s): Name of registered manager (if applicable) Mr Mark James Browne Type of registration: Number of places registered: Conditions of registration: Category(ies) : St Catherine`s Care Homes Limited care home 14 Number of places (if applicable): Under 65 Over 65 5 14 dementia old age, not falling within any other category Conditions of registration: 0 0 The Home is registered to provide personal care for service users of both sexes whose primary needs fall within the following categories: Old Age, not falling within any other category (OP) - 14 Dementia - Over 65 years of age DE (E) - 5 The maximum number of beds registered is 14 Date of last inspection Brief description of the care home St Catherines cares for older people in a non-smoking environment in two detached properties situated on the main Lincoln to Newark road, the town centre of Lincoln is a Care Homes for Older People Page 2 of 9 Brief description of the care home short bus ride away. The main house provides accommodation for ten residents; the smaller property provides accommodation for four. There is a third property within the grounds, this is not registered with the Commission and is only used for private meetings, staff training and hairdressing. There are two small gardens and a car parking area. Both houses have two floors, both providing a passenger lift and stair lift. There are a variety of aids and adaptations in the main building to allow residents to move around the home more independently. Eight of the bedrooms are single; one double room has en-suite facilities. There are five communal toilets, four communal bathrooms and three shower rooms. At this inspection visit the Deputy Manager told us that the current weekly fee range is between £369.00 to £417.00. Information about St Catherines can be obtained by contacting the service and inspection reports are avaliable from the CQC website www.cqc.org.uk Care Homes for Older People Page 3 of 9 What we found: The purpose of this Random unannounced Inspection was to check compliance with the Care Homes Regulations 2001 in a narrow focus of Inspection activity and in preparation for the registration transfer under the Heath and Social Care Act 2008. We have not visited the home since its last key inspection on 17 September 2007 when the current quality rating was made. The deputy manager was available at this inspection to provide any information and documents requested. The registered manager/provider was at the service during the inspection visit. At this inspection visit we case tracked one who person who lives at the service. Case tracking is used to establish if the needs of the people living at the home are being appropriately assessed and their needs are being catered for. We also looked at the support plans and other documents relating to the persons care. One member of staff was spoken with and their views and opinions of the care provided, the support and training given to them is included within this report. We also sent out surveys asking for views about the care and support people receive at the home. Surveys were sent out to members of staff working at St Catherines. We received four surveys back from people who use the service and we had five completed surveys back from staff. The comments from the surveys are also reflected in this inspection report. We spoken to four people who use the service, they were able to express their views of the service and the support it provided to them. we found that the service continues to provide a good quality service for the people that live at the service. What the care home does well: We looked at one persons care plan this was clear and detailed. The care plan addressed all aspects of the persons daily life and provided information on how the person preferred to receive their support. The care plan looked at the level of support the person required in their personal, health and social care needs by identifying their abilities, skills and supporting them accordingly. Risk assessments were in place which were up to date and reviewed regularly in line with the care plan. Evidence was seen in the care records of the person case tracked that the person had access to health care services within their local community. Records showed that the person had received input from health care professionals such as the GP and Opticians. Records viewed also contained information promoting the persons privacy and dignity. Care Homes for Older People Page 4 of 9 Discussions with four people living at the service confirmed that they were very happy. Comments from people we spoke with included staff are lovely and they are usually around if you need them. People we spoke with were very complimentary about the meals, comments included lovely food and good quality. In the surveys received back from people who live at the service, all respondents stated that there are always staff available when you need them. People we spoke with confirmed that no one had any concerns and they knew how to make a complaint. In the surveys we received everyone told us that they also knew how to make a complaint. We looked at the services complaints procedure, which showed how complaints and concerns are dealt with. Since the last inspection the Care Quality Commission have not received any concerns about the service. Records viewed at the inspection visit showed that the service received one complaint which had been addressed promptly. One member of staff we spoke with demonstrated to us that they had an understanding of their responsibilities if there was an allegation or they suspected abuse. Staff training records showed that they had undertaken training in safeguarding adults. Since the last inspection there has been one safeguarding referral made to the local authority. Minutes from the safeguarding meetings showed that the investigation had been concluded and there was one recommendation for the home. The environment was clean and very well maintained. We looked at one bedroom which was a shared room, this was personalized and also contained a screen ensuring peoples privacy and dignity was maintained. In the four surveys we received from people who live at the service, they told us that the home is always fresh and clean. we looked at the recruitment and training records for one member of staff, records we looked at showed that robust practices were in place. All pre employment checks had been completed which ensures staff employed at the service were safe to with people. In the five staff surveys we received, all staff stated that their employer carried out the necessary checks such as references before they commenced employment. They also told us that they have undertaken training which is relevant to their roles and helps them understand and meet the individual needs of the people at the service. Comments in the surveys in relation to what the home do well from staff included the care side is particularly good and also the communication between staff is good. Other comments included the people living at the service seem to be happy and content, we have a good team of carers and a supportive manager and staff work together as a good team. The service has a quality assurance system in place which looks at the opinions and views of people who use the service. As part of the quality assurance system we looked at the minutes of meetings which take place at least every three month for people who use the service. The minutes we looked at demonstrated that people are involved in developing the service. As part of the provider surveys opinions and views about the the care provided are obtained by the service from external professionals, relatives, advocates and people living at the service. Comments from health professionals included the care is wonderful and I have no cause for complaint and the staff are very good. What they could do better: Care Homes for Older People Page 5 of 9 No requirements were made at this inspection visit. We found that the complaints procedure was not on display, the service should ensure that this is accessible for all people visiting and living at the service. The deputy manager confirmed at the inspection that this would be addressed. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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