Care Home: Stanton Manor

Annual service review Name of Service: Stanton Manor The quality rating for this care home is: The rating was made on: two star good service 2 1 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Angela Kennedy Date of this annual service review: 2 1 1 2 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: Piddocks Road Stanton Burton On Trent Staffordshire DE15 9TG (01283)565447 01283565447 stantonmanor@aol.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia Conditions of registration: Mrs Pamela Mary Mycroft Number of places (if applicable): Under 65 Over 65 28 0 The maximum number of service users who can be accommodated is: 28 The registered person may provide the following category of service only:- Care Home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home is within the following category:- Dementia - Code DE Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Stanton Manor is a care home registered to provide personal care and accommodation for up to 28 people in the category of older persons with dementia. The home is situated in its own extensive and well maintained grounds. The nearest town is Burton on Trent, which is about 10 minutes drive from the home. Stanton Manor has both single and shared rooms, some of which have ensuite facilities. The home consists of two separate units, the main house and The Mews, which is located across the court yard. Bedrooms are situated on the ground and first floor. Information about the service is provided through the Statement of Purpose and Service User Guide. A note Annual Service Review Page 2 of 7 2 1 1 1 2 0 0 8 in the statement of purpose for the home says that the Inspection reports are kept in the Managers office if anyone wants to read them. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA). It was clear and gave us all the information we asked for. We looked at the information provided by the registered manager and the surveys that were returned. We received six surveys from people living at the home or their representatives, eight surveys from staff that worked at the home and two surveys from a healthcare professional that visits the home. The information provided by the registered manager told us that the views of the people using the service were promoted and incorporated in the running of the home. This was done in the following ways. Through Annual satisfaction questionnaires that were sent out to the people using the service and their relatives. By holding meetings for the people that used the service both as a group and individually. During the admission process when care plans are developed. At this time the individuals needs and wishes are discussed with them and their relatives. Through the availability of the registered manager who is always available to talk to any relative or advocate. Annual Service Review Page 4 of 7 The registered manager told us that as a result of listening to people the following changes have been made. Care plans have been developed to better incorporate the views of the individual. Life histories are gathered to gain more insight into the persons needs, for personal contacts and maintaining life choices. Purchased new equipment for the people that use the service, such as a DVD player and films. Bird baths, flowers and a greenhouse for the garden. The people using the service now have a newsletter, a notice board for activities and outings are arranged. The information received in the surveys returned by people that used the service and their relatives was very positive. All of the surveys confirmed that the care and support provided was to a high standard. Everybody confirmed that they knew how to make a complaint and that they knew who to speak to if they had any concerns. Comments within the surveys received by people that used the service and their relatives demonstrated that people were happy with the level of support and services offered at Stanton Manor. Comments included, provides a very caring and emotionally supportive environment for residents, closely monitors residents health and well being and looks after us all very well, gives us the care we need and the staff at Stanton Manor give her the best possible care in very difficult circumstances. I have nothing but praise and respect for them. The information provided by the registered manager told us how the people using the service were supported by an effective staff team. This was done in the following ways. The manager is an NVQ assessor. The deputy and assistant manager hold an NVQ 4 in management and are going to commence management training at level 4 in January 2010. Ten care staff have achieved an NVQ at level 2 and the remainder of the care team are working towards this qualification. Staff are kept up to date with all mandatory training and any other training that is relevant to the needs of the people using the service. This included training for all staff in the safe handling of medicines with Grantham University to ASET certification units 1,2 and 3. The information received in the surveys returned by staff working at the service was also positive. They confirmed that they were provided with the relevant training and management support. The staff surveys told us that they were provided with up to date information on the needs of the people they supported and that the communication between the management and care staff was good. Comments included, we have high standards to maintain clients personal needs, the home is always immaculate. We are fully staffed and trained to the highest standards with continuous mandatory courses and provides a safe and homely environment where staff treat service users with respect and dignity. Annual Service Review Page 5 of 7 The survey received from the healthcare professionals that visited the home was very positive regarding the standards of care and support the staff at the home provided. Comments within these survey included, this is a good and caring home and provide training, not only NVQ but distance learning and in house training. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by the 19th November 2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. The next inspection of this service will be based on the Fess and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!