Care Home: Sunny Bank

Annual service review Name of Service: Sunny Bank The quality rating for this care home is: The rating was made on: two star good service 0 4 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Bridgette Evans Date of this annual service review: 0 9 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 4 Wyke Road Weymouth Dorset DT4 9QE 01305783558 01305783883 sunnybank46@btconnect.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia Conditions of registration: XCEL Care Homes Ltd Number of places (if applicable): Under 65 Over 65 0 31 The maximum number of service users who can be accommodated is 31. The registered person may provide the following category of service only: Care Home only - Code PC to service users of either gender whose primary needs on admission to the home are within the following categories: Dementia - (Code DE). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sunny Bank is a converted Georgian house in Weymouth, within walking distance to the harbour and town centre. The registered provider is Xcel Care Homes Ltd and the Responsible Individual is Mrs Renuka Thillainathan. The registered manager is Mrs Daniels;supported by two deputy managers and a team of care and household staff. The home provides personal and social care for a maximum of 31 people with dementia. There are 31 single bedrooms, 3 having en suite facilities and all having a hand wash basin . There are communal lounges on the lower ground floor, ground and first floor. There is also a sensory room on the lower ground floor, and an enclosed Annual Service Review Page 2 of 6 0 4 1 0 2 0 0 8 garden which includes a sensory area. There are staircases and a passenger lift to all floors. On the first and second floors two steps seperate most bedrooms from the passenger lift. Access to the main entrance is via steps upwards from the public footpath and road; the home can provide wheelchair access from the lower ground floor to the footpath and road. The fees at the home range from £462 - £530 per week. This information was given to us on 15/10/2008. The manager keeps copies of the latest inspection report at the home to show people who request it, or when people are deciding whether to move in. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. 10 surveys were sent out to people using the service, including 5 in large print. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. It demonstrates that the home has an understanding of what best practice is for the people who live here and they know how to maintain this. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Some examples of the developments within the home are: The garden has been improved with raised flower beds and improved wheelchair access. Plans are in hand to have a comments/suggestion box Ongoing maintenance and redecoration Quality assurance reviews have been increased from once to twice yearly. People living in the home tell us that they are always or usually happy there. Two surveys were returned, they showed that people are treated well, are listened to by staff and can choose what they wish to do most of the time. One survey suggested the home could improve by providing more outings for service users. People receive a Annual Service Review Page 4 of 6 consistent service from staff who are open to new ideas to support people to empower them to take control of their own lives and realise their aspirations. Each person has their own key worker who helps to ensure their needs are met in a way that suits them. Sixteen of the eighteen care staff hold NVQ level 2 or above. There was one legal requirement made at the last key inspection, that at least one person trained in First Aid must be on duty at all times. This is to ensure that people using the service receive appropriate treatment in the event of an accident. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 9th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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