Latest Inspection
This is the latest available inspection report for this service, carried out on 24th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Sunny Lodge.
Annual service review
Name of Service: Sunny Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ray Finney Date of this annual service review: 2 1 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 132 The Commons Prettygate Colchester Essex CO3 4NR 01206571419 F/P01206866136 dewanteebalgobin@sky.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Mrs Dewantee Balgobin Number of places (if applicable): Under 65 Over 65 4 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sunny Lodge is a four-bedroom bungalow situated in a residential area of Colchester, close to local amenities and public transport. There are parking facilities to the front of the property and at the back there is a garden that is mostly laid to lawn. Sunny Lodge provides accommodation and care for four people with learning disabilities. The service supports service users to live in an ordinary home environment that reflects their individual needs. Information about the service may be obtained by contacting the manager. The home charges between £1,104.81 and £1,263.22 a week for the service they provide. This information was given to us in October 2007. Annual Service Review Page 2 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last Key Inspection of this service was carried out on 31st October 2007. An Annual Service Review was carried out on 8th October 2008. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us, which is required by law to be completed by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys were sent by us to people using the service and to other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Any relevant information from other organisations. What has this told us about the service? The manager sent us their annual quality assurance assessment (AQAA). They had completed all sections of the AQAA to a high standard, giving ample detail of what they do well, how they have improved in the past 12 months and their plans for improvement in the next 12 months. The standard of the information provided was detailed, well presented and clearly written with the focus on the people who live in Sunny Lodge. Previous pre-inspection information provided by the manager has been found to be accurate and a true reflection of the service when evidence was examined at unannounced inspections. At the last key inspection on 31st October 2007, all the key National Minimum Standards were examined and the outcomes for people living in the home were measured against these standards. Of the 22 standards assessed 20 were met and 2 were exceeded. Outcome groups relating to Choice of Home, Lifestyle, Personal and Healthcare Support, Concerns, Complaints and Protection, Environment, Staffing and Conduct and Management of the Home were all judged to be good. The outcome group relating to Individual Needs and Choices was judged excellent. Overall the home was judged to provide a good service. No statutory requirements and no good practice recommendations were made following the last inspection. Annual Service Review Page 3 of 6 We have not received and are not aware of any concerns or complaints about this service during the period since the last inspection. All staff who completed surveys told us they knew what to do if someone had concerns about the home. Relatives also indicated that they knew what to do should they have a complaint. At the time of considering information for this Annual Service Review we had received completed surveys from people using the service, some of which were completed with the assistance of members of staff. We also received completed surveys from relatives of people living in the home, a social care professional and members of staff. The comments in the completed surveys were positive about the care provided by the service and about how individual needs are met. A member of staff who completed a survey told us that what the home does well is, Service users individual needs are met. A social care professional who completed a survey told us, The service supports people with complex needs and I feel the staff work well in providing individual packages that allow for a consistent approach to identified needs. People were also complimentary about how people are supported around their personal and health care needs. A relative who completed as survey told us that what the home does well is, Carries out a regular routine of care and attention on behalf of the residents. Another relative said, Response to [my relatives] unpredictable and extreme changes in behaviour and mental well being are immediate. The care staff are completely aware of any changes needed to manage mood swings and needs. Someone else told us, Our [relative] is always looked after very well, is kept clean and well fed. We are always very pleased with the care. Positive comments were also received about the lifestyle people are supported to enjoy at Sunny Lodge. A person living in the home who completed a survey told us, the food is good. A relative who completed a survey told us, [my relative] has just returned from a very enjoyable holiday. A person living in the home who completed a survey told us, Sunny Lodge is clean. People were complimentary about the staff and management of the home. A relative who completed a survey told us, We talk to our [relative] regularly each week and are not aware of anything more the Sunny Lodge management could do. Another relative told us, I cannot commend highly enough the care provided in this facility not the dedication and professionalism of the manager, Mrs Balgobin. A social care professional who completed a survey told us, The manager is keen to ensure the service follows and is updated with all relevant information for service improvement and is open minded in recognising that there is always room for improvement. A person living in the home who completed a survey told us, All the staff treat me well. These responses support our judgement that the home is managed in a way that shows it has the interests of the people using the service at the centre of what they do. Overall the evidence indicates that the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan and will do a key inspection within the next 12 months. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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