Latest Inspection
This is the latest available inspection report for this service, carried out on 3rd November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Sydervelt Lodge.
Annual service review
Name of Service: Sydervelt Lodge The quality rating for this care home is: The rating was made on: two star good service 2 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sharon Lacey Date of this annual service review: 2 8 0 9 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 2 B Sydervelt Road Canvey Island Essex SS8 9EF 01268695821 F/P01268695821 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Estuary Housing Association Ltd Number of places (if applicable): Under 65 Over 65 4 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sydervelt Lodge is a care home providing personal care and accommodation for up to four service users with a learning disability. The premises is a detached two storey house, situated in a quiet residential area of Canvey Island. The home has four single bedrooms, none of which have ensuite facilities. There is a large communal lounge/dining area, as well as a separate quiet/activities room. There is also a sensory room on the ground floor. The home is within walking distance of the local shops and amenities and has its own transport to facilitate access to the local community. There is a small garden which is accessible to service users. Limited parking is available to the front of the property. Manager has recently left. 2 1 1 0 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last Key inspection. This included : An Annual Quality Assurance Assessment form (AQAA). This is a self-assessment form completed by the Provider by law, which focuses on how well the provider considers they are meeting the outcomes of the people using the service. It also provides information about the service and how they may intended to improve over the next 12 months. Information from this document has been used in this report were appropriate. We also look at information received by the CQC since the last inspection in the form of notifications. These forms are required to be submitted to the CQC to advise of any issues/incidents that may have happened in the home that may affect the residents welfare. Questionnaires were sent to the manager to distribute between residents and relatives (4), staff (6) and other health care professionals who may visit the Home (3). At the time of writing the report one resident, one relative and four staff had returned questionnaires. Where possible information and comments from the questionnaires has been included in this report. We also looked at the previous Key inspection report and any complaints, concerns or safeguarding referrals that the CQC may have received since the last inspection. Finally, any other relevant information that may have been received from other organisations has been viewed. What has this told us about the service? Since the last Key Inspection the Manager has left and they are in the process of recruiting a replacement. The Interim Manager submitted the Annual Quality Assurance Assessment (AQAA) when requested. This contained clear information about the service and provided all the information we required. It was clear what had been improved at the home in the last 12 months, and also what their plans were for the next 12 months. On looking at the AQAA, our judgement is that the home is still providing a good service and they are aware of what further improvements they need to make. On viewing the last Key Inspection report, which took place on the 21st October 2008, it reported that the residents received very individual care and the staff ensured the residents were put first and the service provided enhanced their lives. Sydervelt Lodge has a dedicated team of staff, most of whom had achieved their NVQ level 2 or 3 in care. Service users and relatives reported that they were satisfied with the service received and comments included they are very proactive in including family in decisions, the staff at this time are very good and we are happy with the service and support. The staff reported that the service provides good care for the service users and a good quality of life as far as possible and our home is a happy one, with everything done possible to help the service users have a good quality of life. Annual Service Review Page 3 of 5 The AQAA stated that all care plans are detailed and individualised and look at supporting the service users in relation to Independence skills such as cooking, budgeting, and accessing the community. Every service user has two key workers and staff show an awareness of the the service users needs. Feedback from staff included the staff work well as a team and understand the service users individual needs. We support their skills to be as independent as possible, Sydervelt Lodge is a happy friendly home, which reflects on the service users and the home is a nice place to work. During the period since the last Key inspection the CQC have not been made aware of any complaints about the service or of any circumstances that place people at risk of harm or their welfare. The AQAA reported that the home has not received any complaints over the last 12 months and that all staff are aware and have received training for safeguarding adults and the Mental Capacity Act. Questionnaires received back were very complimentary about the service and comments included I like living here and I am happy here, they give the clients in their care opportunities for different and varied experiences and nice food and good social life. The AQAA stated that activities are personalised to each service user and a weekly activity plan is produced, which is different each week. It continues that all service users lead a full and active life and are assisted to lead their life as independently as possible. Improvements that have occurred since the last Key inspection included the hall, toilet and shower room being redecorated. New carpets have been laid in the communal areas and there is now a new garden wall. They are aiming to improve community contact for the residents and also have more individual holidays. They are in the process of trying to gain further funding so one one resident with reduced sight can gain access to the community. This is something that was discussed at the last inspection, due to the staffing levels at the home restricting the residents activities and social outings. What are we going to do as a result of this annual service review? Based on the information available to us we are not going to change our inspection plan, and will do a key inspection by 21st November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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