Latest Inspection
This is the latest available inspection report for this service, carried out on 15th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Cottage.
Annual service review
Name of Service: The Cottage The quality rating for this care home is: The rating was made on: two star good service 0 5 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Diana Green Date of this annual service review: 1 1 0 1 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 51/53 High Street Brightlingsea Essex CO7 0AQ 01206303676 01255821629 rbellhouse@btinternet.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Mr Roy Bellhouse Number of places (if applicable): Under 65 Over 65 10 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Cottage is a registered care home based in a detached grade 2 listed period property situated close to Brightlingsea town centre. It has six single occupancy bedrooms and two double bedrooms, two communal lounges and a separate dining area, kitchen and laundry facilities, two bathrooms and a shower room, plus additional toilets. The home has front and rear access, with a side parking area and a rear garden. The Cottage provides 24-hour residential care and accommodation for up to ten adults with learning disabilities, both male and female. The home is not suitable for anyone with mobility difficulties as access to the first floor is by stairs only, there are no assisted bathing facilities, and the accommodation does not have level access throughout. The home is jointly owned and run by Mr Roy Bellhouse and Mrs Lynda Bellhouse, with Mr Bellhouse being the registered provider and registered manager. Details of current fees can be obtained from the home. 0 5 0 2 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all of the information we have received, or asked for, since the last key inspection or annual service review. This included: the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment, which is required by law to be completed by the service and focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about any other things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the result of any other visits that we have made to the service in the last twelve months Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It gave us most of the information we asked for but was incomplete in parts. We looked at the information in the AQAA and our judgment is that the service is still providing a good service. However more thought needs to be given to include further detail in the AQAA of the improvements they need to make. We received completed surveys from four people living at the care home, all four had been completed with the assistance of a relative or friend. All continued to be happy living at the Cottage. All four people confirmed that they could do what they wanted to do during the day, in the evening and at the weekend. When asked what does the home do well? one person told us food, clubs and given privacy and we are always given choices of what we would like to do. A second person told us the home is welcoming. There are lots of activities and the staff are dedicated and kind. A third person told us they love me, feed me, take me out (especially dancing). They buy lovely clothes and take me home for weekends. A fourth person said they give me one to one attention and care for my needs and well being. They always do their utmost best and I feel the home made me feel confident in myself and given me various activities to enhance my lifestyle. Annual Service Review Page 3 of 5 We also received completed surveys from a GP who told us the Cottage provides a caring environment for disabled clients. I have not needed to attend the Cottage (i.e. for emergencies) for two years. The AQAA informed us that there had been no new admissions in the previous twelve months. Since the previous inspection one bedroom, the dining room, entrance hall, lobby and kitchen have been redecorated. The exterior doors and windows have been painted and some new furniture purchased. Residents have been supported to take responsible risks as part of an independent lifestyle. For example, with staff support residents have obtained their own bus passes so that they can use public transport along with care staff. Information is obtained on their behalf so that they are made aware of educational and social activities and can choose to participate in them if they wish. Three staff have completed NVQ level 3 qualifications and courses in nutrition, infection control and dementia have also been completed. Further developments have been identified to review staff training needs and continue to provide training as needed and to make an application for two staff to jointly manage the service. There are also plans to fit new carpeting to all bedrooms, lounge, dining room, entrance hall and kitchen. The AQAA informed us that the home has a comprehensive complaints procedure and people using the service are provided with full information. The AQAA also informed us that since the previous key inspection no complaints had been received against the service. All residents who completed surveys told us they knew who to speak to if they were unhappy and knew how to make a complaint. They told us that the staff always treated them well and said that the carers always listened to them and acted on what they said. The home has adult safeguarding policy and procedures in place and a whistle blowing policy that staff are made aware of. All staff received training in adult safeguarding and are skilled to recognise all forms of abuse and are supported to refer any allegations in line with the homes procedures. The service continues to let us know about things that have happened since the last key inspection and they have shown they have managed issues well. They work well with us and have shown us that the service continues to provide good outcomes for people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 10th January 2011. However we can inspect the service at anytime if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 4 of 5 Reader Information
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