Care Home: The Croft

What the care home does well The manager continues to provide a high standard of care to ensure the service users` care needs are met. What the care home could do better: The manager must ensure future Annual Quality Assurance Assessment documents are completed fully so we can make a clear judgment on how outcomes for service users are being met. Inspecting for better lives Random inspection report Care homes for older people Name: Address: The Croft 94 Irby Road Heswall Wirral CH61 6XG three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Ingerbritt Moynihan Date: 2 0 0 4 2 0 0 9 Information about the care home Name of care home: Address: The Croft 94 Irby Road Heswall Wirral CH61 6XG 01513427004 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Abbeyfield Heswall Society Limited care home 8 Number of places (if applicable): Under 65 Over 65 8 old age, not falling within any other category Conditions of registration: 0 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 8 Date of last inspection Brief description of the care home The Croft is a single storey building owned by The Abbeyfield Heswall Society. Service users bedrooms are large and are single occupancy. The communal rooms comprise of a lounge/dining room with a conservatory leading off this area. The bathing facilities comprise of a walk in shower and a special bath. The home is set back from the main road so providing a quiet environment for service users to live. The gardens are mature and comprise of lawns and shaded areas for service users to sit. There is Care Homes for Older People Page 2 of 7 Brief description of the care home parking space for about six cars within the grounds of the home. The home is situated in a quiet residential area on a bus route to local shops. Heswall town centre, which has a good selection of shops, banks and restaurants, is within a ten-minute drive of the home. The bus station in Heswall gives easy access to Liverpool and other parts of the Wirral. Care Homes for Older People Page 3 of 7 What we found: The Annual Quality Assurance Assessment document that was submitted prior to the Annual Service Review did not give us a clear picture of the way the service is being managed and more evidence would have been useful to illustrate what the service has done in the last year and how it is planning to improve. In light of this we were unable to make an accurate judgment about how the staff are meeting outcomes for service users. Over the past 12 months improvements and changes have been made to the service and the home continues to run well with minimal problems. Quality assurance checks continue to take place to ensure the service users best interests are promoted. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 or Textphone: or Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!