Care Home: The Flowers

Annual service review Name of Service: The Flowers The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mary Bentley Date of this annual service review: 2 0 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 3 Snape Drive Horton Bank Top Bradford West Yorkshire BD7 4LZ 01274575814 Telephone number: Fax number: Email address: Provider web address:   flowerscarehome@aol.com www.flowerscarehome.com Mrs Catherine Ruth Taylor Name of registered provider(s): Conditions of registration: Category(ies) : dementia Conditions of registration: Number of places (if applicable): Under 65 Over 65 23 0 The maximum number of service users who can be accommodated is: 23 The registered person may provide the following category of service only: Care Home only - Code PC, To service users of the following gender: Either, Whose primary care needs on admission to the home are within the following category: Dementia - Code DE, maximum number of places 23 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Flowers is owned and managed by Catherine Taylor. It is a detached house, which has been extended and adapted. It is in a residential area and close to local shops. There is a bus route nearby. The Flowers provides care for older people with a mild to moderate dementia and other memory loss disorders. There are two shared bedrooms, all the rest are single. Some bedrooms have en-suite facilities. There are two communal areas; one is divided into a lounge/dining area with clear views of the garden. The other has recently been fitted out with sensory equipment and furniture, a Annual Service Review Page 2 of 6 None variety of chairs and a sofa and is used to create a variety of environments for people, depending on which equipment is being used. People can easily move about the home, there are ramps between the different levels and a passenger lift to the first floor. There is also level access to the enclosed garden, which provides a safe and pleasant place for people to use. There are two areas for parking. In June 2008 the fees ranged from 400 to 485 pounds per week. The fee does not include private chiropody treatments and hairdressing. Please contact the home for information on the current fees. A copy of the inspection report is available from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which was carried out on 24 June 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home did not send the AQAA (self-assessment on) on time. The owner/manager told us that she was away from the home for some time during the last year. During this time a number of problems developed in the home. These included changes in peoples needs and issues with staffing. These issues meant that it has been difficult for the home to maintain excellent outcomes for people using the service. It has also meant that the home has not made many improvements in the last 12 months. We have received a number of concerns about the service over the past six months. We have been in contact with the owner/manager and she has put an action plan in place to deal with these concerns. She has enlisted the help of external agencies, such as Social Services, to help resolve these difficulties. She told us she is confident that these issues can be resolved and the home can continue to provide good and excellent outcomes for people. We sent surveys to people using the service but none were returned. What are we going to do as a result of this annual service review? We are going to keep in contact with the home and monitor their progress in implementing their action plan. If we are satisfied that the home is dealing with the concerns raised we will carry out a key inspection before 23 June 2011. However, if we are not satisfied that the home is providing good and excellent outcomes for people using the service we will visit before that date. Annual Service Review Page 4 of 6 Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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