Care Home: The Hall

What the care home does well The manager showed us his application forms for registration and said these would be submitted very soon. A new deputy has been appointed to work in the home. He started yesterday. The environmental health officer has awarded the home three stars as part of the `scores on the doors` award for good practice regarding food saftey. This was on 19 January 2009. What the care home could do better: Reports of Regulation 26 visits should be provided to the home on completion and be available for inspection. Inspecting for better lives Random inspection report Care homes for adults (18-65 years) Name: Address: The Hall The Hall Ashford Road Hamstreet Ashford Kent TN26 2EW two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Christine Lawrence Date: 1 9 0 3 2 0 0 9 Information about the care home Name of care home: Address: The Hall The Hall Ashford Road Hamstreet Ashford Kent TN26 2EW 01233732036 Telephone number: Fax number: Email address: Provider web address: thehallnexus@aol.com Name of registered provider(s): Mr Michael John Rogers,Mrs Sylvia Margaret Rogers,Mrs Sharon Ann Colton,Ms Joanne Clare Rogers,Mr Al care home 9 Type of registration: Number of places registered: Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 9 The maximum number of service users who can be accommodated is: 9 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - LD Date of last inspection Brief description of the care home The Hall is situated in the village of Hamstreet, Kent and is placed a short distance from the railway station and is on a public bus route. Access to local amenities, shop and recreation facilities can be easily reached on foot. The home is registered to Care Homes for Adults (18-65 years) Page 2 of 7 Brief description of the care home provide care and accommodation for a maximum of 9 people aged between 16 and 65. The target age range of people using the service is 16 to 25 years who have a learning disability. The service is set up to be of benefit to young people who wish to move into greater independence, and therefore the aims of the service are to provide a great deal of opportunities for responsibility taking and personal development. The home is a spacious building with lots of character. Bedrooms are situated on the ground and first floor and are all single occupancy. A large lounge has been split in two to provide a greater range of communal space. The kitchen diner has a small computer area off the dining room end. There are two bathrooms (one ground, the other first floor), both with toilets and one separate toilet in a central, ground floor location. The home maintains a smoke free environment within the home, but supplies separate covered areas in the garden for smoking by staff and service users. The garden area is secluded and is mainly patio and bark covered, enabling it to be used all year round. Care Homes for Adults (18-65 years) Page 3 of 7 What we found: We visited The Hall to check that visits under Regulation 26 of the Care Homes Regulations 2001 were being completed and reports made available. This was because an issue had arisen at another home owned by the same providers which led to a management review meeting and a subsequent letter from the Business Relationship Manager. We spoke to the manager (not yet registered). We asked to see copies of reports of visits undertaken since November 2008. The manager gave us copies of reports dated 26 November 2008 and 20 February 2009. Reports for December 2008 and January 2009 were not available. The manager told us that these visits had been undertaken. We asked for the visitors log to be checked and this showed that they were carried out on 23 December (by the Supervisory Manager) and on the 23 January (by another manager within the group). We asked the manager to contact his head office to see if the reports were available. He spoke to one of the partners who explained that he was not currently in the office but they would be faxed as soon as he returned. Copies of both reports (23/12/08 and 23/01/09) were received by us the same day. The format for the reports is satisfactory and includes:- Service Users (SUs) present; SUs interviewed; Comments on lounge area; Comments on kitchen area; Comments on SUs bedrooms; Comments on bathrooms and toilet areas; Car park and garden; Staff areas; Regulation 37s; Complaints; Paperwork viewed - Day Reports; Care Plans; Client Files; Incident Reports; Budget Controls; SUs monies; Medication; Fire checks; Company vehicles; Staff files; Induction and supervision; General Comments and Actions required. We advised the manager that he should ensure that he is given copies of the reports after they are completed as they must be available for inspection. He agreed that he would do this. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 39 17 Copies of reports made under regulation 26(4)(c) must be kept in the home These reports must be available for inspection 30/04/2009 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 or Textphone: or Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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