Latest Inspection
This is the latest available inspection report for this service, carried out on 24th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Hawthorns Care Home.
Annual service review
Name of Service: The Hawthorns Care Home The quality rating for this care home is: The rating was made on: two star good service 1 0 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janet Morrow Date of this annual service review: 1 8 0 2 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 5 Burlington Road Buxton Derbyshire SK17 9AR (01298)23700 Telephone number: Fax number: Email address: Provider web address:
elaine.holder@salvationarmy.org.uk Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Salvation Army Number of places (if applicable): Under 65 Over 65 0 34 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Hawthorns provides personal care and accommodation for up to 34 older people. It is situated in the town of Buxton in the Peak District. It is close to a park and formal gardens and there is access to local amenities such as the theatre and shopping centre. The service is on three floors and has a passenger lift, 34 single bedrooms, 23 of which are en suite. There are 3 lounges, 2 of which are on the ground floor and 1 on the second floor. Gardens are provided including a sensory garden. The weekly fee is GBP484.34. People using the service pay additional charges for hairdressing, private chiropody, toiletries, magazines, name tapes and personal telephone calls. This information was provided by the manager on 10th March 2009. Information about the service, including Care Quality Commission inspection reports, is available from the manager and on the Care Quality Commissions website, www.cqc.org.uk. 1 0 0 3 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The service sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some statistical and numerical information about the service. It was completed in sufficient depth to allow judgements to be made. We looked at the information in the AQAA and our judgement is that the service is still providing a good service. We received comments from seven people using the service, five staff and two relatives. People using the service always tell us that they are happy there and that they are cared for properly. One person said the home couldnt do any better, another said the service look after the residents well and another commented everything is done well. Several surveys commented that the premises were comfortable and described the food as good. Two people suggested that more trips out in the summer would be an improvement. Both relatives surveys received commented favourably on the care provided. One survey said their relative was looked after well and described staff as particularly pleasant and cheerful. One survey commented that staff didnt seem to have time to involve people in meaningful personal activity. The AQAA stated Open management encourages resident and staff involvement in creating a good atmosphere and team working and that All members of management Annual Service Review Page 3 of 5 team are suitably qualified. Comments on staff surveys confirmed that there was appropriate support for staff. One said everything runs smoothly and another said they really enjoy working at the Hawthorns. The AQQA stated that twenty-two of twenty-four staff had achieved a National Vocational Qualification (NVQ) at Level 2 or above. All staff surveys received responded that they received relevant training. There had been one significant concern reported to the Care Quality Commission in the past year and this had been properly addressed. There had been no complaints made directly to the Commission since the last inspection visit in March 2009. The AQAA stated that three complaints had been received in the service in the last twelve months. All surveys from people using the service and all from relatives responded that they knew how to make a complaint and confirmed that issues raised were properly addressed. We have not received any information from any other agency about the Hawthorns that would affect our inspection plan. There are no ongoing concerns about the quality of care that the Hawthorns offers, and a review of the documentation that has been received does not highlight any issues that need to be immediately addressed. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 9th March 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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