Latest Inspection
This is the latest available inspection report for this service, carried out on 29th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Hazelford Care Home.
Annual service review
Name of Service: The Hazelford Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mary OLoughlin Date of this annual service review: 2 4 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Boat Lane Bleasby Nottingham NG14 7FT 01636830207 01636830868 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) A.N.I. Healthcare Services Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: A.N.I. Healthcare Services is registered to provide personal care and accommodation at The Hazelford for service users of both sexes whose primary needs fall within the category: Old age, not falling into any other category (OP) 36. The maximum number of service users to be accommodated at The Hazelford care home is 36. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Hazelford residential home is the sole home owned by ANI healthcare services. The home is a former hotel on the site of the Hazelford ferry across the river Trent. It was converted in 1999 to provide personal care and accommodation for up to 36 older
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 0 36 people. It is located on the outskirts of the village of Bleasby, and stands on the banks of the river Trent, with grounds opening onto the river. There is car parking to the front of the building. There are minimal facilities in the village and the home does not have access to public transport. Local bus and train services are available from the village, about 1/2 mile walk away. The accommodation is arranged between two floors, has a purpose built ground floor extension and a conservatory. A passenger lift is provided, all bedrooms have en-suite facilities, and there are 34 single bedrooms and one double bedroom. The current fee is up to £500.00 per week depending on needs assessment. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What other people have told us about the service. What has this told us about the service? Since our last inspection we have received one notification of a complaint and subsequent safeguarding investigation that the manager told us about. This told us that the manager took the concerns seriously and acted swiftly to ensure that the individual was receiving appropriate care and support. We sent out surveys to the home in November 2009 to obtain the views of the people living there but did not receive any responses to them. We obtained information from the Local Authority about the Quality Audit they undertook in July 2009, this told us that there were suitable systems in place to monitor the care people needed and that people were being consulted regularly on the services they expected to receive. The report reflected that although over 50 of the staff team were trained to National Vocational level 2 in care there were no individual staff development and training plans in place and some training needs were identified. It also found poor recording of medicine administration. Within the Local Authority audit some people had expressed their views of the care they were receiving at the home, these views were positive and showed that they were happy at the home and found staff to be approachable and looked after them well. Other information tells us that the staff team are achieving a high level of quality in relation to how staff interact with residents and how they keep the environment safe and clean. Annual Service Review Page 4 of 6 We spoke with the new acting manager of the home on 22/02/10 and she told us that she has conducted audits of the staff training since she commenced employment in January 2010, she said that staff have now received refresher training in moving and handling in February 2010, with further training arranged for safeguarding vulnerable adults and care planning. We have also received information that the provider has appointed an external independent manager to audit the homes compliance with the National Minimum Standards. This person has contacted us showing that they are planning to monitor and improve the service and will forward to us the details of any planned improvements. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
