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Care Home: The Heights Care Centre

  • Ankerbold Road Tupton Chesterfield Derbyshire S42 6BX
  • Tel: 01246250345
  • Fax: 01246250520
  • Planned feature Advertise here!

The Heights Care Centre is a purpose built care home within the village of Tupton, approximately 5 miles to the south east of Chesterfield town centre. The home provides nursing and personal care and support for up to 36 older persons, including up to six older persons with dementia, who are accommodated within a dedicated ground floor area of the home. This area consists of six bedrooms, a lounge/dining room and a bathroom and toilet facilities, although people accommodated there mix freely with others who live at the home. The home also provides one bed for the purposes of rolling respite care and accommodates day care, although at the time of this inspection there were no persons receiving day care. The main home is purpose built over two floors. There is a choice of lounge and dining space on each floor and all bedrooms are currently used a single occupancy, some having en suite facilities. There are a range of aids and equipment and also environmental adaptations to assist those with disabilities, including level access, suitable bathing and toilet facilities, a shaft lift, emergency call system, handrails and grab rails and moving and handling equipment/hoists. The front door of the home is secured by way of a key-pad type lock. Kitchen and laundry facilities are centralised. There is level access to outside garden areas to the rear of the home, which provide seating and are well maintained with lawn and patio areas and planting. People are provided with twenty-four hour care and support from a team of nursing, care and hotel services staff, currently led by an acting manager. An activities coordinator is also employed. People who might want to live at this care home can obtain information about the home direct from them, and this would include seeing previous inspection reports prepared by the Commission for Social Care Inspection. In addition information about The Heights and the services it provides can be found at the following web site:Annual Service Review

  • Latitude: 53.18399810791
    Longitude: -1.402999997139
  • Manager: Mrs Julia Marianne Williams
  • Price p/w: ~
  • UK
  • Total Capacity: 36
  • Type: Care home with nursing
  • Provider: Southern Cross Care Homes Limited
  • Ownership: Private
  • Care Home ID: 7932
Residents Needs:
Dementia, Old age, not falling within any other category

Latest Inspection

This is the latest available inspection report for this service, carried out on 10th June 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for The Heights Care Centre.

Annual service review Name of Service: Heights, The Care Centre The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rob Cooper Date of this annual service review: 1 0 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Ankerbold Road Tupton Chesterfield Derbyshire S42 6BX 01246250345 01246250520 theheights@schealthcare.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Southern Cross Care Homes Limited Number of places (if applicable): Under 65 Over 65 6 0 0 30 That The Home Accommodates One Named Individual For Nursing Care Who Is 41 Years Old. The registered person will only admit service users, into the home who have Dementia, Alzheirmer`s Disease, Picks Disease, Huntington`s Chorea, Creutzfeldt Jakob Disease, Korsakoff`s Psychosis, Artereo-Sclerotic Dementia conditions, who are in the latter stages of the illness, and present with similar clinical features, as Dementia. 3. The unit must have at least one member of staff trained in Demential care on each shift. 4. A Registered Mental Nurse must be available for advice and support for the service users, staff and the unit, 24 hours a day. 5. 6 DE service users can only be accommodated in the specialist unit, which has keypad locks and is located to the left of the main entrance. To add a one-off variation for a named individual (CW), under the category of PD. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Annual Service Review Page 2 of 6 Brief description of the service The Heights Care Centre is a purpose built care home within the village of Tupton, approximately 5 miles to the south east of Chesterfield town centre. The home provides nursing and personal care and support for up to 36 older persons, including up to six older persons with dementia, who are accommodated within a dedicated ground floor area of the home. This area consists of six bedrooms, a lounge/dining room and a bathroom and toilet facilities, although people accommodated there mix freely with others who live at the home. The home also provides one bed for the purposes of rolling respite care and accommodates day care, although at the time of this inspection there were no persons receiving day care. The main home is purpose built over two floors. There is a choice of lounge and dining space on each floor and all bedrooms are currently used a single occupancy, some having en suite facilities. There are a range of aids and equipment and also environmental adaptations to assist those with disabilities, including level access, suitable bathing and toilet facilities, a shaft lift, emergency call system, handrails and grab rails and moving and handling equipment/hoists. The front door of the home is secured by way of a key-pad type lock. Kitchen and laundry facilities are centralised. There is level access to outside garden areas to the rear of the home, which provide seating and are well maintained with lawn and patio areas and planting. People are provided with twenty-four hour care and support from a team of nursing, care and hotel services staff, currently led by an acting manager. An activities coordinator is also employed. People who might want to live at this care home can obtain information about the home direct from them, and this would include seeing previous inspection reports prepared by the Commission for Social Care Inspection. In addition information about The Heights and the services it provides can be found at the following web site: Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received from the Heights, or asked them for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service, and was received in May 2009. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some statistical and numerical information about the service. We sent out five questionnaires to people who live at the Heights, five to relatives and five to staff. At the time of writing this annual service review four of the questionnaires from people living at the care home have been returned, three by relatives, and all five by staff. Information we have about the Heights on the QA system has been reviewed, including any complaints or concerns that have been raised. We reviewed the Regulation 37 forms that have been submitted, these are a legal requirement and tell us about incidents that have affected the well being of the people living at the care home. The last key inspection report and the inspection record have been reviewed The service folder was reviewed for any other relevant information. We also looked at any information that we have received about the Heights from other organisations. We looked at what other people have told us about the service. What has this told us about the service? The AQAA was returned within the time scale asked for, and had been completed in a professional manner, providing all of the information asked for, and in sufficient depth to allow judgements to be made. Among the improvements to the service identified in the AQAA were: On-going in-house training. Continue to promote trial visits for prospective clients. Regular reviews of personal care plans and risk assessments. We have improved the programme of activities through identifying the needs of individuals. We have produced a homes newsletter with the involvement of service users. We now have access to a mini bus which can be used to take service users on day trips outside the home. Training of all staff on POVA, abuse and whistle blowing. Staff are aware of the need to remain vigilant while carrying out their duties and to report any concerns immediately to the senior nurse on duty. Redecoration of areas highlighted within the environmental action plan have been completed and a current redecoration programme continues to be followed. Continued replacement of some carpets. The Commission has not received any complaints regarding this service since the last key inspection. In their AQAA the care home stated they had received one complaint in the last twelve months, which was not upheld. They also said that no safeguarding adults referrals have been made Comments received from people living at the care home in the questionnaires included: They have carers who look after the residents needs. Sometimes under pressure Annual Service Review Page 4 of 6 owing to staff shortage, They care for you, and make sure you get the things you need, Make us laugh, help us when we feel down, They are caring, helpful, considerate in every way. Improvements needed identified in the questionnaires included: More staff, More cups of tea, some Indian and Chinese food. Comments received from relatives included: The staff at the Heights provide first class care in a warm friendly and homely environment. They always do their best even when there is a shortage of staff. The quality of food is very high, and is beautifully cooked and presented. The staff are very good. They could do with more staff to help them. All the staff at the Heights are a great bunch of people, friendly but also professional. They always do a good job, sometimes under difficult circumstances. Comments received from the staff included: The home cares for their clients to the best of their ability. We could do with more staff. Its a friendly place to work. We care for the residents as individuals giving them respect, dignity, and empathy. I believe the home does very well considering the amount of residents who need help in every aspect of living. Staffing levels need to be looked at due to residents needs. I love working here. I have been here for over three years and each day is better than the next. We have received six Regulation 37 forms during the past twelve months to report any notifiable incidents involving people who live at the care home or the staff, these were routine notifications, and did not require any further enquiry. At the last key inspection this care home was rated as being a good service. We have not received any information from any other agency about the Heights which would affect our inspection plan. There are no ongoing concerns about the quality of care the Heights offers, and a review of the documentation that has been received does not highlight any issues that need to be immediately addressed. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and we will carry out a key inspection by 20 June 2010. However, we can inspect the service at any time if we have concerns about the quality there or the safety of the people using the service Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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