Care Home: The Hollow, Chetan Park

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Annual service review Name of Service: The Hollow, Chetan Park The quality rating for this care home is: The rating was made on: two star good service 0 8 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lella Hudson Date of this annual service review: 2 4 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service Address of service: 11 School Road Marshland St James Wisbech Cambs PE14 8EY 01945430934 01945430906 Telephone number: Fax number: Email address: Provider web address:   www.swantoncare.com Swanton Care and Community Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Number of places (if applicable): Under 65 Over 65 4 4 0 0 The registered person may provide the following categories of service: Care Home - PC to service users of the following gender: Both Whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding Learning Disability or Dementia - Code MD Learning Disability Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There have been no changes to the registration of the service. 0 8 0 1 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Hollow, Chetan Park is a detached property situated in Marshland St James, which is a Fenland village near to Wisbech. The home provides care and support for 4 residents with either mental health needs or a learning disability. The accommodation comprises 4 ensuite bedrooms, lounge, kitchen, wc, laundry and Annual Service Review Page 2 of 7 gardens to the rear of the premises. There is a car parking area at the front of the building. The weekly charges range from £1597.36 to £1755.26 Copies of CSCI reports are made available to residents. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which was in January 2009. This included: - 2 surveys returned to us by people using the service, 7 surveys from staff who work at the service, 2 surveys from health/social care professionals and 4 surveys from relatives. - information we have about how the service has managed any complaints, what the service has told us about things that have happened in the service, these are called notifications, and are a legal requirement. - relevant information from other organisations. - what other people have told us about the service. - information provided in the Annual Quality Assurance Assessment - AQAA - which the Manager completed and returned to us. What has this told us about the service? In general, the information that we have received shows that the Home is continuing to provide a good standard of care to the people who live there. The responses within all of the surveys indicate that the needs of the individual residents are given a high priority and that the care provided meets their needs. The surveys indicate that the residents, and their families, are involved in the planning and review of care. The AQAA states that regular residents meetings take place and residents are supported to express their ideas and concerns at that time. Residents are also supported to be involved in the regular reviews of the care plans. The staff surveys state that they have good guidance available about how to meet individual residents needs. This had been a requirement at the last Inspection. The residents surveys vary in their response to the question about whether they make choices about how they spend their time. One of the surveys states that there needs to be more activities whilst the other states that the activities are one of the positive aspects of the Home. The AQAA gives examples of the range of activities that the residents have been supported to take part in over the last few months. These include sensory activities within the house, maintaining relationships with families, going on holiday abroad and taking part in community activities. However, the AQAA and some of the staff and relative surveys do recognise that this is an area that could be further developed to ensure that all of the residents are able to take part in activities that are meaningful to them. The surveys that we received from health/social care professionals were positive. They state that the staff act on advice given and that the care provided is of a high standard. They also state that there is good communication between the staff and the health/social care professionals. According to the AQAA the staff have received appropriate training with regard to administering medication. There was an additional Annual Service Review Page 4 of 7 comment made on two of the surveys with regard to the range of needs that the residents currently living at the Home have and the importance of ensuring that the needs of individual residents do not impact on the others. The AQAA states that the Home has a complaints procedure and that staff receive appropriate training with regard to the protection of vulnerable adults. There have been two safeguarding referrals since the last Inspection. The Manager has followed the correct procedures and has worked in a positive way to ensure that the residents are protected from any form of abuse. The AQAA includes examples of improvements that have been made to the environment. The garden has been improved since the appointment of a new gardener and the residents can access this area more easily. One of the bedrooms has been decorated and new furniture for the lounge has been purchased. There are plans for further improvements to make access easier for residents who use wheelchairs and for further redecoration of some areas. There have been some staffing issues at the Home but the Manager, with the support of the organisation, has dealt with these appropriately. The Commission has been kept informed of issues arising with regard to staff. The staff surveys all state that they receive clear information about how the residents needs should be met and that they receive good support to do this. All, apart from one, of the staff surveys state that they receive good training. Additional comments were made on several of the staff surveys about the fact that there is good morale in the team and that they all work well together. The relatives and health/social care professional surveys also state that there is a good staff team and that communication is good. Additional comments were made, such as - the staff are well motivated, there is a high level of respect for the residents, the staff give excellent care. One of the residents surveys state that I like the staff. According to the AQAA additional training has been provided to the staff team and that more staff have completed NVQ training. There are plans for further training to be provided to ensure that the staff can carry out their roles effectively. The Manager started work at the Home in September 2008. She is in the process of applying to be registered with the Commission. The staff surveys all state that they receive good support and supervision from the Manager. Additional comments were made, such as the Home is run very well, we have a supportive manager. There were also positive comments made in the other surveys about the skills of the Manager. These include, the staff are well motivated by the manager, the manager has good leadership skills, there is an excellent manager, the home is well organised. The Manager receives good support from the Operations Manager of the organisation and regular visits are carried out as required by regulation. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are going to continue with our plan to carry out Inspection activity at the Home in accordance with the Commissions procedures. However, we can visit the Home at any time if we are concerned about the health and welfare of the residents living there. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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