Latest Inspection
This is the latest available inspection report for this service, carried out on 4th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Lodge Dovercourt.
Annual service review
Name of Service: The Lodge Dovercourt The quality rating for this care home is: The rating was made on: two star good service 0 4 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ray Finney Date of this annual service review: 0 1 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 16/18 Beach Road Dovercourt Harwich Essex CO12 3RP 01255503678 NA thelodgecarehome@aol.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mrs Nowranee Sookun Number of places (if applicable): Under 65 Over 65 8 0 Persons of either sex, under the age of 65 years, who require care by reason of a learning disability (not to exceed 8 persons) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Lodge is situated in a residential area of Dovercourt, close to the seafront promenade and within walking distance of the shops. Accommodation is in single rooms, one of which is on the ground floor. Communal areas include a lounge and a dining room with patio doors leading on to the enclosed rear garden. There are two bathrooms with toilets and additional separate toilets on the ground and first floor. The home is owned and managed by Mrs Sookun, who takes a hands on approach to running the home.
Annual Service Review Page 2 of 7 0 4 1 1 2 0 0 8 Charges to stay at the home are variable depending upon the particular support needs of each individual. Information about the home, including the Statement of Purpose and Service User Guide can be obtained by contacting the manager. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys were sent by us to people using the service and to other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Any relevant information from other organisations. What has this told us about the service? The manager sent us their annual quality assurance assessment (AQAA). They had completed all sections of the AQAA, giving details of what they do well, how they have improved in the past 12 months and their plans for improvement in the next 12 months. Some sections of the AQAA contained more detail than others. Overall more information is needed to give a fuller picture of the experiences of people using the service. However, previous pre-inspection information provided by the manager has been found to be accurate and a reflection of the service when evidence was examined at unannounced inspections. At the last key inspection on 4th November 2008, outcome groups relating to Choice of Home, Individual Needs and Choices, Lifestyle, Personal and Healthcare Support, Concerns, Complaints and Protection, Environment, Staffing and Conduct and Management of the Home were all judged to be good. Overall the home was judged to provide a good service. No statutory requirements were made following that inspection. One good practice recommendation was made that an appropriate cupboard for the secure storage of controlled drugs should be available. The manager told us in the AQAA that improvements made in the last year include, Installed a lockable, metal cabinet for storage of medication as advised in the last inspection. This indicates that the manager takes good practice recommendations into account and acts upon them to improve the service. At the time of considering information for this Annual Service review we had received four completed surveys from people using the service, which were completed with the assistance of members of staff. We had also received completed surveys from a Annual Service Review Page 4 of 7 relative, two surveys from health and social care professionals, four surveys from members of staff and a discussion with a health care professional. Overall many of the comments in the completed surveys were positive about the service. A relative who completed a survey told us, The care and facilities at The Lodge are excellent and I dont think the home could do better as they really do an excellent job. A medical professional who completed a survey told us that what the home does well is, Good care, general approach. A health care professional who completed a survey told us what the home does well, follow recommendations regarding [a named health condition]. Overall, recommendations made by health care professionals are taken on board and advice is followed. A health care professional spoken with told us that staff staff attending specific health training were enthusiastic and willing to learn. However, a staff survey commented that they should , not expect staff to undertake training in their own time. The manager explained that staff training is undertaken in paid time but that staff are encouraged to undertake professional development. A member of staff who completed a survey said that what the service does well is Assesses individuals needs and tries to help them to attain all they are capable of. Provides activities to occupy and challenge them, so giving them a better quality of life. Another member of staff told us that they, encourage individuals to take part in activities and outings. However, feedback from some surveys, but not all, stated that there can be a lack of communication between the staff team and the manager and there appears to be a high turnover of staff. The manager told us in the AQAA that one of the barriers to improvement is, staff retention and to try to reduce the impact of this, The manager has increased the use of agencies to employ staff from overseas. We maintain the flexibility of staff working hours where they can choose between full or part-time work or being on the bank. The Lodge continues to advertise for staff locally at the local Job Centre. The manager explained that although staff turnover may be slightly higher than desired, there is also a core of stable staff. Someone living in the home who completed a survey with support told us, I am happy at The Lodge. In the past year we have not received complaints about the service. Overall the evidence indicates that the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan and will carry our an inspection of the service in line with our statutory responsibilities. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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