Latest Inspection
This is the latest available inspection report for this service, carried out on 24th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Tamarind.
Annual service review
Name of Service: The Tamarind The quality rating for this care home is: The rating was made on: two star good service 1 7 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ray Finney Date of this annual service review: 2 1 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 112 Ramsey Road Dovercourt Harwich Essex CO12 4RN 01255507283 01255507283 gyan Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability A G L Care Limited Number of places (if applicable): Under 65 Over 65 5 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Tamarind provides accommodation and care for five people with learning disabilities. The home is a detached house situated on the main road into Harwich and offers single accommodation on two levels. All communal areas are situated on the ground floor, and include a lounge, dining area and a kitchen that includes laundry facilities. There is an enclosed garden to the rear of the property that is accessed through the dining room. The Tamarind is situated on the main bus route and is a short drive away from local amenities. Parking is available to the front of the property. Information about the service may be obtained by contacting the manager. The home charges between £941.00 and £1,723.00 a week for the service they provide. Service users pay extra for personal items such as toiletries and admission fees to leisure and recreational activities of their choice; the cost for these is normal retail prices. This information was given to us in October 2008. 1 7 1 0 2 0 0 8 Annual Service Review Page 2 of 7 Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last Key Inspection of this service was carried out on 17th October 2008. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us, which is required by law to be completed by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys were sent by us to people using the service and to other people with an interest in the service. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Any relevant information from other organisations. What has this told us about the service? The manager sent us their annual quality assurance assessment (AQAA). They had completed all sections of the AQAA to a good standard, giving sufficient detail of what they do well, how they have improved in the past 12 months and their plans for improvement in the next 12 months. The standard of the information provided was what we would expect from a 2 star good service. Previous pre-inspection information provided by the manager has been found to be accurate when evidence was examined at unannounced inspections. At the last key inspection on 17th October 2008, all the key National Minimum Standards were examined and the outcomes for people living in the home were measured against these standards. Outcome groups relating to Choice of Home, Individual Needs and Choices, Lifestyle, Personal and Healthcare Support, Concerns, Complaints and Protection, Environment, Staffing and Conduct and Management of the Home were all judged to be good. Overall the home was judged to provide a good service. One statutory requirement was made was made following the last inspection that a Controlled Drugs cupboard should be available to comply with changes in legislation. Any statutory requirements or good practice recommendations made at previous inspections were found to have been actioned promptly and robustly. We have not received and are not aware of any concerns or complaints about this service during the period since the last inspection. All four staff who completed surveys told us they knew what to do if someone had concerns about the home. Relatives also indicated that they knew what to do should they have a complaint. At the time of considering information for this Annual Service Review we had received a total of fourteen completed surveys. Five were received from people using the service, some of which were completed with the assistance of members of staff. We Annual Service Review Page 4 of 7 also received completed surveys from relatives of people living in the home, a health care professional and members of staff. The comments in the completed surveys were positive about the care provided by the service. A relative who completed as survey told us that what the home does well is, support the service user through a crisis situation. Another relative told us, The Tamarind provides a safe, stable, settled environment for all its residents. Positive comments were also received about the lifestyle people are supported to enjoy at The Tamarind. A relative who completed a survey told us, They are very well cared for and all the necessary support to encourage a variety of inside and outside activities is offered. Relatives made positive comments about the way the home communicates with them and keeps them informed. A relative who completed a survey told us, We are always kept well informed by the homes manager and they make us welcome when we visit. People were complimentary about the staff and management of the home. A relative who completed a survey told us, The home is very well managed and staffed. Most of them have been there for many years - an indication that they are happy with their working situation. A healthcare professional who completed a survey told us, My working relationship with the team is excellent. The team are very skilled and extremely dignified in their approach to meeting the needs of the service user [I visit]. A person living in the home who completed a survey independently told us, The staff are very polite and very good and they help me with everything. Staff were also happy to work at The Tamarind and were complimentary about training. One member of staff who completed a survey told us, The team works well together and support each other and they attend courses regularly. Another member of staff told us, It keeps us up to date with all the relevant courses needed to make the job easier and safer for staff and service users and it has a very tight network of reliable staff who have been working together for a number of years. Someone else said they get, good manager support. A person living in the home who completed a survey with the support of a member of staff told us that what the home does well is, Look after me well, to cook and take me out and lunch out. Another person said, It makes me happy. I have lovely meals and I have nice baths every day. I have a lovely room. These responses support our judgement that the home is managed in a way that shows it has the interests of the people using the service at the centre of what they do. Overall the evidence indicates that the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection within the next 12 months. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service.
Annual Service Review Page 5 of 7 Annual Service Review Page 6 of 7 Reader Information
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