Care Home: The White House

Annual service review Name of Service: The White House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sue McGrath Date of this annual service review: 0 6 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 95 Maidstone Road Chatham Kent ME4 6HY 01634848547 01634845320 TheWhiteHouse95@aol.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia Conditions of registration: Mrs Lynn Nicolaou,Mr Chistos Adamou Nicolaou Number of places (if applicable): Under 65 Over 65 25 0 The maximum number of service users to be accommodated is 25 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Dementia (DE) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The White House is registered to provide services for up to 25 older people who have Dementia. The home occupies detached premises on a main road and is situated within easy reach of Chatham town centre and railway station. The home is also on a main bus route. Residents bedrooms are arranged over two floors and offer a mix of double and single accommodation. There is a shaft lift installed giving access to the first floor on one side of the building. The home has one large communal lounge, with a dining area adjacent. There is a garden and patio area to the rear of the property for residents use. At the front of the building there is space available for car parking. The Annual Service Review Page 2 of 6 home employs care staff working a roster, which provides 24-hour cover. Ancillary staff for catering and domestic duties are also employed. The home offers residential care and accommodation but does not offer nursing care. Current fees range from £426:00 - £512:00 according to assessed personal need. Please contact the Proprietors for further information. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service managed any complaints. What the service told us about things that have happened in the service, these are called notifications, and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the past twelve months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The last inspection report was positive with no requirements being made following the site visit. The home continues to make contact with the Commission if there are any significant events that affect the well being of residents. The AQAA stated there have been no complaints made to the home. The Commission has not received any complaints since the last inspection. The home continues to work with Social Services with the handling of Safeguarding Vulnerable Adults alerts. The home has strategies in place to ensure that those who live in the home and those who visit can make their views and complaints known. People can be confident their views will be listened to, taken seriously and acted upon. The AQAA confirms that some of the bedrooms and two bathrooms have been decorated since the last key inspection and that some armchairs and bedroom furniture have been replaced. The AQAA confirms that all relevant employment checks are carried out to ensure staff are appropriately employed and residents remain in safe hands. Ten of the fourteen care staff have completed a National Vocational Qualification (NVQ) to level two. Three of those staff have completed level three. Other mandatory training has also been undertaken. The AQAA states that staff turnover levels are low. Annual Service Review Page 4 of 6 Throughout the annual quality assurance assessment it was evident that equality and diversity issues were promoted and incorporated within the service. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 31st July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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