Latest Inspection
This is the latest available inspection report for this service, carried out on 11th June 2010. CQC found this care home to be providing an Adequate service.
The inspector found no outstanding requirements from the previous inspection report,
but made 1 statutory requirements (actions the home must comply with) as a result of this inspection.
For extracts, read the latest CQC inspection for The Willows Residential Home.
What the care home does well The premises were clean and tidy. New chairs have been purchased for the lounges, and new bedding for all the residents. Three bedrooms have been refurbished and two large shower rooms created. Care plans have improved. The Manager is in the process of re-writing them and so far 11 have been completed. Those we looked at were person-centred and detailed. They clearly set out residents` needs and how staff are to meet them. Records showed they are being regularly reviewed. New `Personal Preference` care plans have been introduced. They are used to record background information about the residents (education, work, family life, etc) and their likes, dislikes, and choices. Residents complete these forms with their key workers. This helps staff to get to know the residents they care for. The home now has an activities co-ordinator who is employed for 30 hours per week. In the mornings she works with residents on a one-to-one basis, and in the afternoons she runs group sessions. We visited the activities room where a gardening group had been planting seedlings which they plan to transfer to the garden. The residnets we talked to made many positive comments about the home. One told us, `If I need any help I get it, the food`s fantastic, the girls are lovely, and the Manager`s brilliant.` Other comments included, `The food is ample for me`, and, `The quality of the staff is good.` A new Manager is in post. She has worked for the Owning Body for 12 years and is an experienced carer and team leader. She is hard working and enthusiastic and was seen to have a good relationship with those who live and work at the Willows. One resident told us, `The Manager`s trying her best to improve the home.` What the care home could do better: The home is still without a registered Manager. The current Manager, or another suitable person, must be put forward for registration with CQC. This will ensure the home meets its legal responsibilities and help to provide continuity for residents, relatives, and staff. Random inspection report
Care homes for older people
Name: Address: The Willows Residential Home 89 London Road Hinckley Leicestershire LE10 1HH one star adequate service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Kim Cowley Date: 1 1 0 6 2 0 1 0 Information about the care home
Name of care home: Address: The Willows Residential Home 89 London Road Hinckley Leicestershire LE10 1HH 01455615193 01455616228 Telephone number: Fax number: Email address: Provider web address: www.schealthcare.co.uk Name of registered provider(s): Name of registered manager (if applicable) Southern Cross Care Centres Limited Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 40 Number of places (if applicable): Under 65 Over 65 40 0 old age, not falling within any other category physical disability Conditions of registration: 0 10 The maximum number of service users who can be accommodated is 40. The registered provider may provide the following category of service only:- Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category: Code OP Physical Disability - Code PD Date of last inspection Care Homes for Older People Page 2 of 7 Brief description of the care home The Willows Residential Home provides personal care and accommodation for up to forty older people, some of whom have physical disabilities. The home is in Hinckley close to shops, bus stops, and other amenities. The home is a purpose built two-storey building with level entry access and a passenger lift to the first floor. There are two large lounges and a dining room. Most bedrooms are single and have en-suite facilities, alhough there are two doubles. Further information about the home, including the fees, is available from the Manager. Care Homes for Older People Page 3 of 7 What we found:
The reason for this inspection was to follow up requirements made at the last inspection on 30 July 2009. When we arrived at the home we were met by the Manager. She took us on a tour of the premises, introduced us to several residents and staff, and made care plans, risk assessments, and other documentation available for us to view. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 31 8 The current Manager, or another suitable person, must be put forward for registration with CQC. This will ensure the home meets its legal responsibilities and help to provide continuity for residents, relatives, and staff. 11/09/2010 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
