Care Home: Thornton Lodge

What the care home does well There has been little change of personnel over the years and the place is run smoothly by a staff team who get along well, ensuring stability and the development of good understanding of residents needs. One staff member spoken to said, "Yes we get along fine". A relative spoken to said, "The staff are so friendly and get along with each other which benefits the residents". Care records looked at for people living in the home are comprehensive, easy to follow and set out a plan of care monitoring all care needs,health,welfare and social interests. People have a say in the care they receive and in the way they are supported. This was evidenced by talking to people who live in the home and and looking at reviews of individual care which show family or individual involvement. A relative visiting spoken to said, "They always consult me about mums care". One person who lives at the home said, "They are constantly looking at what they do for me". The staff are well informed around issues of equality, dignity and respecting resident`s privacy. One staff member spoken to said, "We cover all aspects of respect information through ongoing training". A person who lives at the home wrote in a survey, " They are all respectful". What the care home could do better: The manager and staff are always looking at ways they can improve and do things better for the people who live at the home and ensure outcomes for people are good. The manager spoken to said, " We look to consult residents, relatives and staff for suggestions to improve the home". Random inspection report Care homes for older people Name: Address: Thornton Lodge 23 Trunnah Road Thornton Cleveleys Lancashire FY5 4HF three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Kevan Royston Date: 0 8 0 6 2 0 1 0 Information about the care home Name of care home: Address: Thornton Lodge 23 Trunnah Road Thornton Cleveleys Lancashire FY5 4HF 01253856001 01253804016 wylie@thorntoncare.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Miss Maria Hawkins Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Lindsay Margaret Wylie care home 11 Number of places (if applicable): Under 65 Over 65 0 dementia Conditions of registration: 11 The registered person may provide the following categories of service only: Care home only - PC to service users of the following gender: Either whose primary needs on admission to the home are within the following categories: Dementia - Code DE The maximum number of service users who can be accommodated is: 11 Date of last inspection Brief description of the care home Thornton Lodge is a care home specialising in Dementia, situated on Trunnah Road in Thornton, near Blackpool. The home is registered for 11 people and was full at the time of the inspection. The service is situated close to a bus route into Blackpool and Cleveleys and there are local shops within walking distance from the home. Parking within the vicinity of the home is limited. The home has a regular social programme both within and outside of the establishment and a dedicated activities coordinator is Care Homes for Older People Page 2 of 8 Brief description of the care home employed. Visitors are welcome at all times. There are a number of shared rooms within the home; these have good screening to maintain the privacy and dignity of the people who live there. All other rooms are single and of good size. There is a stair lift up to the first floor. Information relating to the homes Service User Guide and Statement of Purpose is included in the welcome pack, which is given to all prospective residents. This information explains the care service that is offered, who the owner and staff are, and what the resident can expect if he or she decides to live at the home. At the time of this visit, the information given to the Commission showed that the fees for care at the home are £474.00 per week, with added expenses for hairdressing and chiropody. Care Homes for Older People Page 3 of 8 What we found: We visited the home on the 8/6/10 to carry out a random inspection, the purpose of the visit was to ensure the standard of care is good and the home continues to provide positive outcomes for people who live at the home, as previous inspections have identified. We spoke to people living at the home individually, staff, the manager, a relative visiting and a group of residents in the lounge area. We also received comments from surveys/questionnaires sent to people living at the home to get their views on how the home is run. Comments were positive and some are included in this report. We looked at the quality of care in areas of, health and personal care support and complaints and Protection. The standard and quality of care provided is excellent, this was evidenced by people we spoke to, records we looked at and general observations we found during our visit. One person who lives at the home spoken to said, The staff are truly wonderful people. One relative visiting spoken to said, I would definitely live here myself if I needed to. We looked at care records for people living at the home and found regular reviews taking place and any changes in daily routines or support needed recorded to ensure each person receives the right care . We found records of care easy to follow and residents notes we looked at were up to date and reflected the care and support given. One staff member spoken to said, The care plans are excellent and up to date. Routines watched during the day looked relaxed, some people were sat in the lounge area, staff were carrying on with their daily tasks and generally supporting people in a dignified way. One resident wrote in a survey, The staff are lovely people and treat everyone with respect. Records show people who live at the home have regular contact with specialist health care services to ensure any health needs are met and treatment is monitored. A staff member spoken to said, Its a small home so we are aware of any health problems with people who live here. We went through how medication was administered and checked medication records with the manager. We found good systems in place to ensure medicines are given out correctly and at the right time. A staff member spoken to said, I have done medication training and only staff who have had formal training administer medicines. There is a detailed complaints procedure which is made available in the documentation provided to families and people who live here. A staff member said, I covered the complaints policies during induction training. No complaints have been received by us the Care Quality Commission (CQC). One person we spoke to visiting the home said, I have never needed to complain. There is only a small staff team, however the manager informed us in the AQAA they have received safeguarding training and speaking to staff confirmed this, ensuring the people who live at the home are protected from any form of abuse and are kept safe. One staff member spoken to said, Yes I have been on a safeguarding adults course. This was confirmed by information given to us in the AQAA. Care Homes for Older People Page 4 of 8 What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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