Latest Inspection
This is the latest available inspection report for this service, carried out on 1st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Thorpe House Nursing & Residential Home.
Annual service review
Name of Service: Thorpe House Nursing & Residential Home The quality rating for this care home is: The rating was made on: two star good service 0 5 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anthea Richards Date of this annual service review: 3 0 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Knightthorpe Road Loughborough Leicestershire LE11 4JS 01509219877 01509262710 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Rushcliffe Care Limited Number of places (if applicable): Under 65 Over 65 50 0 50 0 50 0 The maximum number of service users who can be accommodated is 50. The registered person may provide the following category of service only: Care home with nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE Physical Disability Code PD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Thorpe House Nursing and Residential Care home is a purpose built home situated in the Thorpe Acre area of Loughborough, and is owned by Rushcliffe Care Limited. It is located close to the centre of the town, and is served by a bus route. The home is
Annual Service Review Page 2 of 6 0 5 1 1 2 0 0 8 on a main road in a residential area. Facilities close by include a local church, a variety of shops and a number of social amenities, including several pubs and a social club. Accommodation is situated on two floors that can be accessed by a lift or by the stairs. The large garden is laid to lawn and is surrounded by flowerbeds and mature trees. The range of fees charged at the time of the last key inspection on 5th November 2008 was between £334:00 - £750:00 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was requested and had been sent to us by the service at the time of this Annual Service Review. The AQAA is a self-assessment that tells us how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Comment cards that we sent out and have received back from people who use the service, relatives and the staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the home, these are called notifications and are a legal requirement. The previous key inspection on the 5th November 2008 and the results of any other visits that we have made to the service in the last 12 months. Relevant information which we may have received from other organisations such as social services. What other people have told us about the service either as complaints or compliments. What has this told us about the service? The home has sent us their annual quality assurance assessment (AQAA) that we asked for. They tell us that the residents and their families are happy with the way that the home is run. That they help the resident to use advocacy services as they wish to and currently have Age Concern working with residents. They respond to the annual surveys sent to residents and families and have recently addressed an issue regarding the information that they provide about end of life care. They are planning to redevelop the statement of purpose and the brochure to make sure that people have up to date information. They have worked hard to make sure that staff training is up to date and they tell us that they have 84 of their staff with or completing a National Vocational Award at level 2 or above. This gives the residents and their families confidence that the home is providing staff that are trained to look after them well. An activity organiser has been employed, who is arranging a wider range of activities for the residents including theme activities to mark occasions during the year. The residents have had a survey to make sure that the new menu reflects the foods that the they like. This is going to be produced with pictures of the food to help the residents with their choices. They tell us that all the bedrooms are redecorated when they become vacant so that a new resident has a clean and fresh room. They have told us about the improvements that they have made over the last year and those that they are planning to make in the next year. The home has received one complaint since the last Key Inspection on 5th November Annual Service Review Page 4 of 6 2008 which was resolved satisfactorily. The Care Quality Commission has not received any complaints in this time. We have had surveys returned from residents and families, which have mostly been very positive in their comments. They tell us that the staff are very friendly and care well for them, most tell us that the food is very good although we did receive a comment that there could be a greater variety of newer food such as pasta and curries. We were told that the home were very good at communicating with relatives and kept them up to date with their relatives care needs and that they had been involved with the care planning. We were told that sometimes the home was slow to replace day to day equipment such as cutlery and aprons. Comments that we received included: Nothing is too much trouble for them It was the best move I ever made The food is fantastic I am very happy here. The home regularly lets us know about things that have happened since our last key inspection or ASR and they have shown that they have managed issues as they should do. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the risk level of the service. We will have more information about this when the new registration and inspection system in confirmed under the Health and Social Care Act 2008. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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