Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Thurn Court.
Annual service review
Name of Service: Thurn Court The quality rating for this care home is: The rating was made on: two star good service 0 9 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Linda Clarke Date of this annual service review: 1 9 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Thurncourt Road Thurnby Lodge Leicester LE5 2NG 01162413126 01162418848 socis211@leicester.gov.uk socis209@leicester.gov.uk Leicester City Council Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability sensory impairment Conditions of registration: Number of places (if applicable): Under 65 Over 65 20 20 0 5 10 20 20 38 5 10 No person falling under 60 years of age who fall within categories/combined categories DE, MD and SI should be accommodated within Thurncoat No person falling within category OP should be admitted into Thurncoat where there are 38 persons of category OP already accommodated within the home No person falling within the categories/combined categories DE, DE/E, MD and MD(E) should be admitted into Thurncourt where there are 20 persons who fall within categories/combined categories DE, DE(E), MD and MD(E) already accommodated within the home. No person falling within the categories/combined categories SI and SI(E) should be admitted into Thurncourt where there are 10 persons of categories/combined categories SI and SI(E) already accommodated within the home No person falling wthin the categories/combined categories PD and PD(E) should be admitted into Thurncourt where there are 5 persons of categories/combined categories PD and PD(E) already accommodated within the home Annual Service Review Page 2 of 7 The maximum number of persons to be accommodated at Thurncoat is 38. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Thurn Court is a residential care home run and owned by Adult and Housing Department of the Leicester City Council and is located in the residential area of Thurnby Lodge. The closest shopping area is on the Humberstone Road, where residents have access to shops, the post office and other amenities. Public transport is close to the home and car parking is available to the front. Thurn Court is registered to accommodate up to 38 residents under the categories of older people and elderly residents, with dementia, mental disorder, physical disability and sensory impairment. There are 38 single bedrooms without en-suite facilities. Thurn Court consists of two floors with level entry access, with the first floor accessible by use of the passenger lift or stairs. Residents have a choice of lounges and seating areas. All the bedrooms are close to toilets, bathing and washing facilities. The home has a garden to the front and rear of the building which is well maintained and which is accessible to all the people living at Thurn Court. Information regarding fees is available by contacting the Registered Manager of Thurn Court. There are additional individual expenditures such as hairdresser, chiropodist, newspapers, magazines and personal toiletries and the fee will depend on the services received. Information about Thurn Court is located at the main entrance detailing the range of services offered, which includes the Statement of Purpose. A copy of the latest Care Quality Commission inspection report is located in the foyer with the displayed registration certificate. 0 9 1 2 2 0 0 8 Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The report of the previous inspection which took place on the 9th December 2008. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA told us of improvements that have been made within the last twelve months which have included improving the care and quality of those living at Thurn Court, this in part has been achieved by reviewing care plans to ensure they include the views of the person, including their goals and aspirations. The frequency of outings and the range of activities for people with Dementia has increased. The service has reviewed how it operates on a day to day basis, with regards to ensuring peoples rights are supported and protected, and environmental improvements to the decor of the home continue. We sent surveys to people who live at Thurn Court, information gathered from surveys told us that people were provided with information about the home before they moved, which enabled them to make an informed decision, and that upon moving in a majority of people were given a contract which details the terms and conditions of their residence. Information we looked at told us that people are satisfied with the care and support they receive, and say that staff are available when they need them. People living at Thurn Court take part in activities organised by the home and told us that the Annual Service Review Page 4 of 7 home is fresh and clean. Meals are enjoyed by a majority of people. Surveys told us that people living at the home, know of someone who they can speak with if they are unhappy and that they know how to make a complaint. Some surveys contained additional comments, as to what people thought the home does well, and the things it could do to improve. Comments included:Friendly / happy staff. Slightly larger portions and more choice at meal times. Spotlessly clean always. Staff treat my relative with dignity, respect and genuine care, cannot compliment them too highly. Show a caring attitude to those who reside there. Maintain a clean and satisfying environment. Ensure meals are provided at times other than normal times when necessary. Very little without extra staff. More permanent staff. The staff are always cheerful and ready to help. Look after my needs well. We sent surveys to relatives of people who live at the home, and staff who work at the home providing care and support. None were returned. We sent surveys to health and social care professionals, of which one was returned. Information gathered from the survey told us that the health care needs of people living at the home are met, and that advice is sought when required and acted upon. Answers to questions in the survey also told us that peoples rights and dignity are supported, and that people are cared for by staff who have the appropriate training and experience. The survey contained additional comments which included:What I have witnessed, the staff are very patient / friendly / caring towards the residents. I go to many private and council residential and nursing homes, Thurn Court is one of my top homes. The home continues to let us know about things that have happened since our last key inspection and they have shown us that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for people who use it. Information provided within the AQAA told us that Thurn Court has not received any complaints within the last twelve months, and we the Care Quality Commission have not received any complaints or concerns since the last key inspection which took place on the 8th December 2008. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan, and will do a key inspection by 8th December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
