Care Home: Tweed View House

What the care home does well Peoples` care needs are clearly identified within their individual plans, which are regularly reviewed to reflect their changing needs. Health care needs are identified and met. People are able to make choices about their routines and lifestyle. A good choice of food was available with special diets provided as necessary. Good systems are in place for dealing with complaints or allegations. This protects people living in the home. The home is comfortable and well maintained. Aids and adaptations are fitted to suit the needs of the people living in the home. Good infection control procedures are in place to protect people living in the home and staff. Staffing levels were sufficient to meet the needs of the people living in the home. Staff receive plenty of training opportunities to make sure they have the skills to meet peoples` needs. Staff have regular supervision to make sure that they do their job properly. Good systems are in place to check the quality of the service and these take account of the views of the peoples living at the home. The manager and deputy manager are qualified and experienced in providing care. Good health and safety systems protect the people living in the home and the staff working there. What the care home could do better: No issues were identified at this inspection. Inspecting for better lives Random inspection report Care homes for older people Name: Address: Tweed View House Tweed Street Berwick Upon Tweed Northumberland TD15 1NG two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Anne UrwinBrown Date: 0 6 0 3 2 0 0 9 Information about the care home Name of care home: Address: Tweed View House Tweed Street Berwick Upon Tweed Northumberland TD15 1NG 01289303550 01289331764 tweedview@hotmail.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Berwick Care Homes care home 37 Number of places (if applicable): Under 65 Over 65 27 9 1 dementia old age, not falling within any other category physical disability Conditions of registration: Date of last inspection Brief description of the care home 0 0 0 Tweed View is located within walking distance of the centre of Berwick upon Tweed near the railway station and bus station. The building was formerly a hotel and has been adapted to provide residential care for up to thirty-seven older people, fourteen of whom are diagnosed as having dementia. The Home provides accommodation on three floors and a shaft lift is fitted. At the back of the building there are attractive views of the River Tweed and surrounding areas from the building and the garden. The Statement of Purpose/Service User Guide is available at the home and provides clear information about the service provided. A copy of the last inspection report is also available. Fees were not checked, but at the last inspection they ranged Care Homes for Older People Page 2 of 8 Brief description of the care home from £409.40 to £414.71 per week. Additional charges are made for hairdressing, toiletries, dry cleaning, telephone calls, newspapers and magazines. Care Homes for Older People Page 3 of 8 What we found: Tweed View continues to provide a good standard of care to the people living there. Individual plans are in place for each person detailing their needs and how these are met by staff. People living in the home said that they are happy with the support they receive and spoke positively about the way staff care for them. They said that they are treated with dignity and respect and that they are able to make choices about their routines and lifestyle. There was a good variety of food provided and people said that they get plenty to eat and that they enjoyed their meals. Staffing levels are adequate to meet the needs of the people living at the home. Staff receive appropriate training and good numbers of staff have achieved national qualifications in care. They receive regular supervision and feel able to raise issues with senior staff about the operation of the home. The home is well maintained and has good systems in place for repairs, general maintenance and refurbishment. Policies and procedures for Health and Safety protect people living and working in the home. People are protected by the homes good systems for dealing with complaints and safeguarding issues. What the care home does well: Peoples care needs are clearly identified within their individual plans, which are regularly reviewed to reflect their changing needs. Health care needs are identified and met. People are able to make choices about their routines and lifestyle. A good choice of food was available with special diets provided as necessary. Good systems are in place for dealing with complaints or allegations. This protects people living in the home. The home is comfortable and well maintained. Aids and adaptations are fitted to suit the needs of the people living in the home. Good infection control procedures are in place to protect people living in the home and staff. Staffing levels were sufficient to meet the needs of the people living in the home. Staff receive plenty of training opportunities to make sure they have the skills to meet peoples needs. Staff have regular supervision to make sure that they do their job properly. Good systems are in place to check the quality of the service and these take account of the views of the peoples living at the home. The manager and deputy manager are qualified and experienced in providing care. Good health and safety systems protect the people living in the home and the staff Care Homes for Older People Page 4 of 8 working there. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. 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