Care Home: Venn House

What the care home does well We were told that the new manager is trusted and people have confidence in her. She knows the people at the home well and ensures that their needs are met. Recruitment at Venn House is now more robust as no person starts to work at the home unless checks are completed. This protects vulnerable people from staff who may be unsuitable to work with them. The home environment is comfortable, clean and fresh. Steps have been taken to make the walk way between the two home buildings safer and easier to use. There are now clear records as to when a medicine prescribed to be taken `as required` or `as necessary` may be given. What the care home could do better: The service would benefit from a manager who is registered. The Commission would test the person`s ability and knowledge to ensure people receive a service from a person fully fit and able to take that responsibility. The specialist storage for Controlled Drugs was not put in place as required to be so. This had the potential to increase the likelihood of mishandling of those medicines. We issued an immediate requirement that arrangements be made to do so and the Commission be informed. Staff had not been trained in the safe handling of chemicals as required to do so, although steps had been taken to arrange the training. The requirement deadline was extended. People applying to work at Venn House must make a statement as to their mental and physical health. People applying to work at Venn House must record whether they have any spent convictions or have been issued a police caution. Inspecting for better lives Random inspection report Care homes for older people Name: Address: Venn House Venn House Lamerton Tavistock Devon PL19 8RX one star adequate service 03/10/2008 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Anita Sutcliffe Date: 3 1 0 3 2 0 0 9 Information about the care home Name of care home: Address: Venn House Venn House Lamerton Tavistock Devon PL19 8RX 01822612322 08701270388 info@venn.org.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Venn Care Ltd care home 25 Number of places (if applicable): Under 65 Over 65 25 old age, not falling within any other category Conditions of registration: 0 The registered person may provide the following category of service only: Care home providing personal care only- Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category- Code OP The maximum number of service users who can be accommodated is 25. Date of last inspection Brief description of the care home Venn House is a Grade 2 listed house set in its own grounds on the edge of the village of Lamerton. The home is registered for older people who may need assistance with personal care. Health care needs are met through the district nursing service. The property consists of the main house that accommodates 16 people and a converted Coach House, a short distance away, that accommodates 9 people. The main house is of great character, with slate floors and gothic windows, however there are some steps Care Homes for Older People Page 2 of 9 0 3 1 0 2 0 0 8 Brief description of the care home between some rooms. The majority of rooms are en suite or have a bathroom close by. The Coach House Annexe is a short walk from the main house. It has its own lounge and dining room with a small kitchen for snacks and drinks. Like the main house there are bedrooms on the ground and first floor. Meals are brought over from the main house to the Coach house and eaten in the dining room. There are some bath adaptations in some bathrooms and there is a stair lift in the main and coach house. Venn House is not suited nor registered for people who have a significant level of disability. Many rooms look out over the gardens or surrounding countryside. The home is staffed 24 hours per day and has one waking night staff per building. The Statement of Purpose and Service User Guide, which provide information about the home, are available in the office, and copies are in the entrance hall. The fees are between 430 and 680 pounds per week. Items not included are: Chiropody, toiletries, activities, holidays, magazines, newspapers, transport, and hairdressing. Care Homes for Older People Page 3 of 9 What we found: We did an unannounced visit to the home to look at whether requirements, previously issued, were being met and see whether the outcomes for people using the service were satisfactory. We used the providers own Improvement Plan for the service to provide us with some information. Whilst at the home we visited one person who receives a service for her opinion. We worked with the recently appointed manager, who has not yet applied to be registered. We looked at some records and some parts of the home. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 9 Care Homes for Older People Page 5 of 9 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set. No. Standard Regulation Requirement Timescale for action 1 9 13 (2) Controlled drugs administered by staff must be stored in a metal cupboard, which complies with the Misuse of Drugs (Safe Custody) Regulations 1973 To reduce the likelihood of mishandling. 31/12/2008 2 38 13 All staff must receive training 31/01/2009 in the safe handling of chemicals. For staff and peoples protection and in line with the homes own policies and procedures. Care Homes for Older People Page 6 of 9 Requirements and recommendations from this inspection Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 9 13 (2) The provider must ensure 31/05/2009 that all medicines, described as Controlled Drugs, are stored according to Misuse of Drugs (Safe Custody) Regulations 1973 To reduce the likelihood of misuse or mishandling of these medicines. 2 38 13 All staff must receive training 30/06/2009 in the safe handling of chemicals. For the protection of all people in the home and in accordance with the homes own policy. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No. Refer to Standard Good Practice Recommendations 1 29 Potential staff should make a statement as to their physical and mental health and also whether they have any spent convictions or have been in receipt of a police caution. The person who is carrying on or managing the home should apply to be registered as the manager at the first Page 7 of 9 2 31 Care Homes for Older People opportunity to ensure they are not in breach of the Care Standards Act 2000. Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 or Textphone: or Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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