Latest Inspection
This is the latest available inspection report for this service, carried out on 9th June 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Villeneuve House.
What the care home does well People are free to live the life that they choose to, and are consulted with about all aspects of things that happen in the home. People are supported to be as independent as they can be, by a well trained and knowledgeable staff team. Managers and staff work well as a team, in the best interests of the people who live in the home. People living in the home said that they were happy with their accommodation and the care that they received. What the care home could do better: We did not make any requirements or recommendation following this inspection visit. The service should continue to build upon its solid foundation of good practice. Random inspection report
Care homes for adults (18-65 years)
Name: Address: Villeneuve House Wonston Road Southminster Essex CM0 7FE three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Neal Cranmer Date: 0 9 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Villeneuve House Wonston Road Southminster Essex CM0 7FE 01621772610 Telephone number: Fax number: Email address: Provider web address: villeneuvehouse@zerothreecarehomes.co.uk Name of registered provider(s): Name of registered manager (if applicable) Oliver James Greenhill Type of registration: Number of places registered: Conditions of registration: Category(ies) : Zero Three Care Homes LLP care home 6 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 6 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care home only - Code PC. to service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD. Date of last inspection Brief description of the care home Villeneuve House is a family sized house providing accommodation and care for up to 6 people with a learning disability. Each person living at the home has their own bedroom with wash hand basin and shares bathroom and WC facilities. The premises include shared lounge and conservatory (which also acts as the dining room) large rear
Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home garden and office. The house is located in a small town within easy access of local shopping, leisure and NHS facilities. People living at the home can access facilities in nearby towns through use of the homes vehicle or public transport. Fees charged by the service range from £1699 to £2100 per week. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
This unannounced random inspection took place during June 2010, and included a visit to the home. This type of inspection is carried out to monitor how the home is operating, and what the quality of the service is like for the people who live there. The visit lasted for approximately three and a half hours, and before we visited we looked at all of the information we had about the home. This included the previous key inspection report, and any other reports of any events that had happened in the home. During our visit we looked at things like care plans, and other general record keeping processes. We spoke to people who live in the home to find out what it was like to live there, and we also spoke to staff about how they make sure that peoples needs, wishes and aspirations are met. Peoples care plans included a good level of information about how they wished to be supported, and the plans in place were designed to enable and maximise peoples independence. People spoken with said that they were aware of their care plans and were consulted with during there development and any subsequent reviews. The care plans showed us that there were plans in place designed to reduce any risks that people may face during their daily lives, and people told us that staff help them to stay safe when they were out and about accessing their local community. People we spoke with told us that they knew how to make a complaint if they needed to, and they said that staff were always on hand to talk to if they had a problem. Records showed that any complaints received were always managed in the right way. records showed that people were supported to access all of the health care services they needed to help them stay well, such as GPs, dietitians, epilepsy nurse specialists, community nurses and psychiatrists. We observed staff follow policies and procedures when administering medication, and medication records were appropriately completed, with no evidence of any gaps or omissions. Information we have, and records in the home tell us that staff have access to a wide range of training in subjects that help them to support people in the right way. We saw that staff had detailed knowledge of peoples needs and worked hard to maintain a good working relationship with the peole living in the home. Staff told us that the manager supports them well and they have been enabled to complete nationally recognised care qualifications. They also said that they feel part of the organisation, and have regular access to senior managers. We saw that there is an effective quality assurance system in place which includes opportunities for people to be involved in all aspects of how the home runs, and to check that policies and procedures are being followed. This is done by way of audits, manager checks and home meetings.
Care Homes for Adults (18-65 years) Page 4 of 8 What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
