Latest Inspection
This is the latest available inspection report for this service, carried out on 5th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Warnford House.
Annual service review
Name of Service: Warnford House The quality rating for this care home is: The rating was made on: two star good service 1 0 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sue Kinch Date of this annual service review: 1 0 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Warnford Close Gosport Hampshire PO12 3RT 02392601533 Telephone number: Fax number: Email address: Provider web address:
henry.dillon@sft.org.uk Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: The You Trust Number of places (if applicable): Under 65 Over 65 12 0 The maximum number of service users to be accommodated is The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Mental disorder, excluding learning disability or dementia (MD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Warnford House is a purpose built home situated in a quiet cul de sac in Gosport. The home is registered to accommodate and provide personal care to 12 people using the service with mental health problems in the younger adults category. All the bedrooms are single and located on two floors. There is a lounge on the first floor with access to a computer for people living in the home. Front and rear gardens are available for use.There is another lounge and kitchen/dining room on the ground
Annual Service Review Page 2 of 6 1 0 0 9 2 0 0 8 floor. The home is situated close to local amenities in Gosport. The provider makes information available about the service, including a statement of purpose and service user guide. Copies of these documents are available at the home. The home was last inspected on 10/09/2008 and was rated as Good and will be inspected again by 10/09/2010. The weekly fees are £387.24 but people using the service need to pay for their own personal items, such as magazines, newspapers, clothing and toiletries. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received,or asked for since the last key inspection of the service .This included : The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Ten of 12 surveys sent out were returned to us by people using the service and ,six from staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of of any other visits we have made to the service in the last 12 months. Relevant information from other organisations. This included five survey responses from health and care professionals. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. The manager said that the home has a variety of systems for regular consultation with people receiving a service and others and provided information about changes made based on such consultation such as redecoration and furnishing, obtaining a green house, extending the pond and purchasing an extra freezer for people living in the home to use. The manager demonstrated a reflective approach to the service identifying improvements made and planned for people including trying to increase opportunities for people to access education and work experiences.We were told of other plans including providing more staff training, continuing to evaluate the service and to obtain a kitchen refurbishment. The management stress their willingness to listen and respond to comments made about the service and state that they have not received any complaints about the service since the last inspection in 2008. The Commission has not received any complaints to ask the service to investigate and no safeguarding issues have been brought to our attention. Annual Service Review Page 4 of 6 In surveys from people using the service we had positive responses to our questions and comments about the service provision. Most people told us that they are receiving enough information about the home before moving in and that they are supported to make decisions each day. They know who to speak to if they are not happy and all but two said they knew how to complain. In the AQAA the manager spoke of reminding people about the complaints policy regularly. One person said that everything was done well from cleaning to counselling. Another said that the staff care about me and listen to me . I feel safe here. Another said I am happy here. Another said we can do our own thing. In answer to the question about what the home does well another person said everything. Another said that although it is hard sometimes for staff to fully understand how they feel they are supportive. One person commented on the need for a kitchen refit and more storage space. We refer to this above in the feedback from management. We received comments from five health/care professionals and were told that the service is good at understanding of the needs of people in the home and that a supportive environment is provided attempting to meet individual needs consistently. We had very positive comments about liaison between the service and other professionals . We also had some feedback from five staff providing confirmation about recruitment checks in place and training and support being received. Four of the five however commented about cleaning tasks distracting them from time with people living there. In the AQAA the manager commented on needing to encourage people living in the home take take more responsibility with the cleaning of shared areas. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 10/09/2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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