Latest Inspection
This is the latest available inspection report for this service, carried out on 12th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Wells Road Care Home.
Annual service review
Name of Service: Wells Road Care Home The quality rating for this care home is: The rating was made on: two star good service 1 6 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Linda Hirst Date of this annual service review: 1 2 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 280-282 Wells Road St Anns Nottingham NG3 3AA 01159338214 01159502066 mvickis@ncha.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Nottingham Community Housing Association Conditions of registration: Category(ies) : learning disability Conditions of registration: Service users shall be within category LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The previous registered manager has left and a new acting manager has been appointed since our last visit. She will be applying to become registered with us shortly. 1 6 0 2 2 0 0 9 Number of places (if applicable): Under 65 Over 65 6 0 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Wells Road Care Home is situated in the residential area of St Anns, close to shops and amenities and is registered to provide accommodation and support for up to six adults with a learning disability. The home itself is comprised of a pair of semidetached houses joined together and the accommodation consists of communal lounge, dining room and kitchen on the ground floor and six single bedrooms with
Annual Service Review Page 2 of 6 shared bathing facilities on the upper floor. There is currently one vacancy. The home has enclosed front and rear gardens accessible to people who use the service. The registered provider is Nottingham Community Housing Association. Deatils of the current fees are available from the home. Items such as clothing, magazines and hairdressing are not included. This information is in the Statement of Purpose, which is made available to prospective service users along with other relevant information about the service upon request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and we particularly liked the fact that comments from people living at the service and their care managers were included. Our judgement is that the service is still providing good care and that they know what further improvements they need to make. People who use the service have told us that they are happy with it. They are particularly pleased with the way staff help them to do what they want to. Comments included, (the staff are good at) taking me out, planning what I am going to do. Staff keep me safe, listen to me. I like to go to Victoria Centre, staff help me to do this. We received comments from 4 relatives, carers or advocates of people who use the service. All continue to be very satisfied with the quality of the care, although one person commented on the noise and lack of privacy when visiting. Comments made to us included, They always give us a lot of information on the care of my relative, and we always get our say on what care my relative should get. (they) look after my (relative) in a way I could never do. They have so much patience with him, he seems very happy there. Annual Service Review Page 4 of 6 There have been no concerns, complaints or allegations made to us about the service since our last visit, none have been made directly to the service either. They continue to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, but we will continue to review the activity on this service. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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