Care Home: West Ridings Residential & Nursing Home

Annual service review Name of Service: West Ridings Residential & Nursing Home The quality rating for this care home is: The rating was made on: two star good service 3 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Tony Railton Date of this annual service review: 1 5 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: West Ridings Lingwell Gate Lane Lofthouse Wakefield West Yorks WF3 3JX 01924826806 01924825743 fletchea@bupa.com www.bupa.com BUPA Care Homes (CFHCare) Ltd Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Sandra Elizabeth Hustwick Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 180 180 0 180 0 0 180 0 The maximum number of service users who can be accommodated is: 180 The registered person may provide the following category of service only: Care Home with Nursing, Code N. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category, Code OP, maximum number of places 180 Dementia, Code DE, maximum number of places 180 Mental Disorder, excluding Learning Disability or Dementia, Code MD, maximum number of places 180 Physical Disability, Code PD, maximum number of places 180 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Annual Service Review There have been no changes to the Page 2 of 6 registration details. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service BUPA West Ridings, although under one registration, comprises six, 30-bed units and provides a total of 180 places for older people, some of whom may suffer from dementia, mental health problems, have a physical disability and/or require nursing care. There is a manager for each of the six units who are directly supervised by the Registered Manager. The home also has a Intermediate Care Unit offering a service for people coming out of hospital for rehabilitation to return to their own homes. Ground floor accommodation is offered to all service users and some of the bedrooms have patio doors leading to the gardens. Other bedrooms face inner courtyards which have garden furniture for the use of service users during the summer months. Each unit has communal areas including lounges, dining rooms and quiet lounges. All bedrooms are personalised and there are assisted bathing facilities for those who require them. Prospective service users are invited into the home to test drive the services offered and visitors are welcome. There is a reception area provided with administrators and the registered managers office. This building also houses the central kitchen, laundry and training rooms. On the 14th October 2009 the registered manager informed the CQC the fees for the home ranged from £396 to £670 per week. The home is situated in Lofthouse on the outskirts of Wakefield, is on a main bus route and is close to Outwood train station. There are some local shops nearby including a post office, public houses and health centre. West Ridings is only a few minutes journey from the centre of Wakefield and all services and amenities and is also close to the M1/M62 link roads. Further information about the services provided and the role of the CQC can be obtained by contacting the home or visiting www.bupa.com 3 1 1 0 2 0 0 8 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at the previous inspection visit report and the service history. We also considered the information sent in by the service and in particular the Annual Quality Assurance Assessment (AQAA). The services provided were also discussed with the Registered Manager and information was also provided by the homes Clinical Manager. Other information included the minutes of Safeguarding Meetings. What has this told us about the service? To make sure the service can meet peoples personal care and support needs the information provided shows that these are assessed before people come to live in the home. Discussion with the manager confirms that the home works closely with other health care agencies to make sure people receive the support they need and require.The information shows that there home has a new unit that provides Intermediate Care for people who need support and rehabilitation to return to their own homes. The information provided shows people are also supported by Speech and Language Therapists,Occupational Therapists and Physiotherapists. The information also shows the service works closely with the Care Coordinator and Nurse Liaison Team. To make sure peoples personal and health care needs are met these are set out in a plan of care and these are looked at regularly to check and see that peoples care and support needs are met and changed if need be to reflect peoples choices and preferences. The registered Manager confirmed this. People living in the home are protected by the way medicines are dealt with as records show there are policies and procedures for staff to follow and all staff dealing with medicines hare trained to do so safely. To further promote peoples health , safety and wellbeing records show staff have Moving and Handling, Health and Safety, Infection Control, First Aid nd Food Hygiene training. However, information shows that recently disciplinary action was taken against a member of staff that did not follow the Moving and Handling Policy and Procedure. The Registered Manager confirmed that all new staff now have Moving and Handling training within the first two days of employment. People living in the home are protected by the way staff are recruited and selected as records show that references, police and POVA (Protection of Vulnerable Adults List) checks are taken up before they are employed. The service history shows that the CQC has not received any complaints about the home, however, records show there is a complaints policy and procedure provided for people to follow. The Registered Manager says there is only one outstanding complaint but this been appropriately dealt with by the service providers. To protect people from any kind of abuse the records show there is a Safeguarding Policy and Procedure for people to follow. The records show the home has had to make a number of Safeguarding Referrals since the previous in inspection visit. However, discussion with the Registered Manager and the minutes of Safeguarding meetings show these have been appropriately dealt with. To further protect people using the service records show all staff working in the home have Safeguarding training. The registered Manager confirmed this. The registered Manager confirmed that the service Annual Service Review Page 4 of 6 seeks the views of people living in the home and their relatives by way of satisfaction surveys. However, they said that they have yet to collate the information gathered and to provided an Annual Quality Assurance Report. Records show that previous Annual Quality Assurance reports reflect peoples comments on the quality of Care and support provided by the home. What are we going to do as a result of this annual service review? This Annual Service Review confirms the homes Two Star rating which means people living in the home continue to experience good quality outcomes. The Care Quality Commission does not anticipate visiting the home at this time, however, the Commission can visit the service at any time if there are any concerns about the running of the home or the quality of the care or support provided. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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