Care Home: Whitehaven (Gold Care Limited)

What the care home does well The AQAA says that this is what the home will do when they get new service users at the home. It is said that they will provide the `statement of purpose, service user guide and/or brochure to prospective clients and their families. Ensuring that the care that is provided is patient focus, maintain client(s) dignity, respect, independence, rights, diversity`. It was also said that they will be `involving patients in decision making about their care, and care planning` and `respect for diversity, hope and faith`. The home will also be `enpowering service users by encouraging service users to get back into employment, develop or learn a trade or new skill. Involving family significant others (nearest relatives, or next of kin) in patient(s) care`. It was said that `Service user and Family feedback sheets` will be used to find out how well the home is performing, and whether there is need for improvements`. `Health Promotion teaching, (e.g) importance of good nutrition, and exercise, dangers of smoking. regular physical checkups by registered nurses, for those at risk`, and `six monthyly physical checkups by G.P. for other residents` will take place. The AQAA says that `Staff will be fully committed in supporting individuals (clients) to lead a purposeful and fulfilling life as independently as possible. Staff encourages client(s) to make their own informed decisions, respecting their rights, dignity and independence. Care plans are developed with and owned by the person using the service, therefore it is patient focused. There is respect for diversity, and reilgious beliefs`. We are also told ``All care that will be provided will be patient focus, thus respecting diversity, religious and spiritual beliefs. Service user(s) will have a say as to how they want the home decorated, what will make the home more homely and comfortable. Service user(s) will be able to decorate their own rooms to suite their taste (within reason)`.The home says they will `Encourage service user(s) to pursue their hobbies` and `Encourage regular friends and family visits. Cater for their specific dietary needs`. The AQAA says `Newly qualified staff to undergo a 6 weeks assessment in the safe administration of Medication, under the supervision of senior qualified staff. Newly qualified staff will be assessed in the following areas of Observation, Participation Identification, lnternalisation, and Dissemination`. It was aslo said that ``Everyone within the home will have clear guidelines as to what the Complaints Policy entails. Service users(s) are given written documentation about complaints policy and procedure, and this is also displayed in communal areas of the home`. The AQAA says that `A therapy kitchen has been built, to encourage residents to cook their own meals, and support will be offered by an OT if needed. The fixtures and fittings are of high quality, are well maintained and adapted to meet the wishes of occupants, when admitted`. The AQAA says `Staffing will reflect skills mix as well as Gender mix, so as to prevent any risk issues from occurring. On each shift there would be a minimum of five staff, one Qualified nurse and four carers, for a maximum capacity of 15 residents. The staffing numbers might be increased is resident(s) require special care needs based on risk assessment`. It also says have a diverse staff group`. We are told that the acting managers application to be registered is in progress and there is a `full complement of qualified nurses and Health Care Assistants on the team with a wide variety of experience and training between them. There are 4 qualified Nurses of which 2 are RMN (Registered Mental Health Nurses) and of which 2 are RGN (Registered General Nurses). Three will be a minimum of 4 staff on duty during the day including the manager and 2 staff at night time. However, the Home will always ensure that there will be sufficient nurses and carers on duty to meet the needs of the service users as per assessment. There are 7 carers, of which 6 have NVQ qualifications, at least level 2. Three carers atNVQ level 3. The home has 1 full time Housekeeper and 1 Cook. One of the Directors of Gold Care Homes Limited provides daily administrative support to the home. All staff at Whitehaven has the necessary qualifications required to provide both nursing and mental health care. All mandatory training is paid and provided by the company for all staff`. What the care home could do better: Whilst the home is dormant, we will reduce our regulatory contact to a minimum of one random inspection every 12 months. We will continue to send the home an AQAA each year and ask them to confirm that the service is still dormant. The home must tell us when they start to provide a regulated service again. We will then make a decision as to when we will carry out a full inspection for of the service, which will include getting the views of people who use the service. Random inspection report Care homes for adults (18-65 years) Name: Address: Whitehaven (Gold Care Limited) 218 - 220 Kettering Road Northampton Northants NN1 4BN one star adequate service 07/01/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Ansuya Chudasama Date: 0 4 0 2 2 0 1 0 Information about the care home Name of care home: Address: Whitehaven (Gold Care Limited) 218 - 220 Kettering Road Northampton Northants NN1 4BN 01604626272 01604626272 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Gold Care Limited care home 15 Number of places (if applicable): Under 65 Over 65 0 mental disorder, excluding learning disability or dementia Conditions of registration: 15 The maximum number of service users who may be acomodated is: 15 The registered person may provide the following category of service only: Care home with nursing-code N To service users of the following gender: Either Whose primary care needs on admission fall within the following category: Mental disorder, excluding learninf disability or dementia-code MD Date of last inspection Brief description of the care home Whitehaven is situated close to the centre of Northampton and overlooking the racecourse park and provides accommodation for 15 people. The home comprises of a three storey building, with off road parking to the rear of the Care Homes for Adults (18-65 years) Page 2 of 9 2 6 0 5 2 0 0 9 Brief description of the care home house, and an enclosed garden area. The original frontage of the house has been retained so that the home blends in with others in the road. . All 15 bedrooms have a TV. The ground floor consists of 1 bedroom, 3 communal areas and 1 dining room. Further facilities include a visitors toilet, a bathroom, smoking room, laundry Room, Kitchen and a staff Office. The first floor is accessible by using the staircase and a lift. This floor has two bathrooms and 6 bedrooms, and 1 bedroom with en suite facility. The second floor is also accessible by using the staircase and a lift. There are two 2 bathrooms and 6 bedrooms and one 1 bedroom with en suite facility on this floor. Care Homes for Adults (18-65 years) Page 3 of 9 What we found: Nightingale nursing home was changed to Whitehaven on the 11th December 09 when the home changed it category from Elderly Dementia to Adult Mental Disorder. The one star adequate quality rating was awarded to the home when the home was providing care to the previous elderly dementia category group. The home has an acting manager and they have applied to CQC to become the registered manager of the hoime. The home sent us their Annual Quality Assurance Assessment (AQAA) in January 2010 to tell us how the service is going to run. We understand the service is currently dormant. This means that the home have no people living in the home and the home is not providing a service at present to any people. Although the service is dormant the homes registration with us continues. What the care home does well: The AQAA says that this is what the home will do when they get new service users at the home. It is said that they will provide the statement of purpose, service user guide and/or brochure to prospective clients and their families. Ensuring that the care that is provided is patient focus, maintain client(s) dignity, respect, independence, rights, diversity. It was also said that they will be involving patients in decision making about their care, and care planning and respect for diversity, hope and faith. The home will also be enpowering service users by encouraging service users to get back into employment, develop or learn a trade or new skill. Involving family significant others (nearest relatives, or next of kin) in patient(s) care. It was said that Service user and Family feedback sheets will be used to find out how well the home is performing, and whether there is need for improvements. Health Promotion teaching, (e.g) importance of good nutrition, and exercise, dangers of smoking. regular physical checkups by registered nurses, for those at risk, and six monthyly physical checkups by G.P. for other residents will take place. The AQAA says that Staff will be fully committed in supporting individuals (clients) to lead a purposeful and fulfilling life as independently as possible. Staff encourages client(s) to make their own informed decisions, respecting their rights, dignity and independence. Care plans are developed with and owned by the person using the service, therefore it is patient focused. There is respect for diversity, and reilgious beliefs. We are also told All care that will be provided will be patient focus, thus respecting diversity, religious and spiritual beliefs. Service user(s) will have a say as to how they want the home decorated, what will make the home more homely and comfortable. Service user(s) will be able to decorate their own rooms to suite their taste (within reason). Care Homes for Adults (18-65 years) Page 4 of 9 The home says they will Encourage service user(s) to pursue their hobbies and Encourage regular friends and family visits. Cater for their specific dietary needs. The AQAA says Newly qualified staff to undergo a 6 weeks assessment in the safe administration of Medication, under the supervision of senior qualified staff. Newly qualified staff will be assessed in the following areas of Observation, Participation Identification, lnternalisation, and Dissemination. It was aslo said that Everyone within the home will have clear guidelines as to what the Complaints Policy entails. Service users(s) are given written documentation about complaints policy and procedure, and this is also displayed in communal areas of the home. The AQAA says that A therapy kitchen has been built, to encourage residents to cook their own meals, and support will be offered by an OT if needed. The fixtures and fittings are of high quality, are well maintained and adapted to meet the wishes of occupants, when admitted. The AQAA says Staffing will reflect skills mix as well as Gender mix, so as to prevent any risk issues from occurring. On each shift there would be a minimum of five staff, one Qualified nurse and four carers, for a maximum capacity of 15 residents. The staffing numbers might be increased is resident(s) require special care needs based on risk assessment. It also says have a diverse staff group. We are told that the acting managers application to be registered is in progress and there is a full complement of qualified nurses and Health Care Assistants on the team with a wide variety of experience and training between them. There are 4 qualified Nurses of which 2 are RMN (Registered Mental Health Nurses) and of which 2 are RGN (Registered General Nurses). Three will be a minimum of 4 staff on duty during the day including the manager and 2 staff at night time. However, the Home will always ensure that there will be sufficient nurses and carers on duty to meet the needs of the service users as per assessment. There are 7 carers, of which 6 have NVQ qualifications, at least level 2. Three carers atNVQ level 3. The home has 1 full time Housekeeper and 1 Cook. One of the Directors of Gold Care Homes Limited provides daily administrative support to the home. All staff at Whitehaven has the necessary qualifications required to provide both nursing and mental health care. All mandatory training is paid and provided by the company for all staff. What they could do better: Whilst the home is dormant, we will reduce our regulatory contact to a minimum of one random inspection every 12 months. We will continue to send the home an AQAA each year and ask them to confirm that the service is still dormant. The home must tell us when they start to provide a regulated service again. We will then make a decision as to when we will carry out a full inspection for of the service, which will include getting the views of people who use the service. Care Homes for Adults (18-65 years) Page 5 of 9 If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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