Latest Inspection
This is the latest available inspection report for this service, carried out on 10th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Whiteheather.
Annual service review
Name of Service: Whiteheather The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ray Finney Date of this annual service review: 0 3 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Clacton Road Weeley Essex CO16 9DN 01255830502 Telephone number: Fax number: Email address: Provider web address:
white.heather@btconnect.com Name of registered provider(s): Name of registered manager (if applicable) Whiteheather Care Ltd Conditions of registration: Category(ies) : learning disability Conditions of registration: Persons of either sex, under the age of 65 years, who require care by reason of a learning disability (not to exceed 5 persons) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Whiteheather is a detached bungalow offering care for five younger adults with learning disabilities. The property is situated on the Clacton Road, in the village of Weeley, Essex. Within the village there are local shops, a post office and schools. Public transport is available and the home has their own transport. The property is set back off the road, with parking areas and there is a large enclosed garden to the rear of the property. Bedroom accommodation comprises of five single bedrooms, all with en-suite facilities of a toilet and wash hand basin. In addition there is a separate bathroom, shower room and toilet. Communal accommodation comprises of a
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 5 0 lounge/dining room offering access to the back garden. The service charges approximately £1,400 per week, although fees are negotiated and will depend on the individual assessed needs of the individual. There is an additional charge for personal spending such as hairdressing and toiletries. This information was given to us at the time of the last key inspection of the service. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Any relevant information from other organisations. What has this told us about the service? The manager sent us their annual quality assurance assessment (AQAA). They had completed all sections of the AQAA to a good standard, giving ample detail of what they do well, how they have improved in the past 12 months and their plans for improvement in the next 12 months. The standard of the information provided was what we would expect from a 2 star good service. The information provided in the AQAA contained clear information about how the service meets the needs of people living there and the focus of the information was on outcomes for people and how the service supports them with a lifestyle that meets their wishes and needs. Previous pre-inspection information provided by the manager has been found to be accurate when evidence was examined at unannounced inspections. At the last key inspection on 13th December 2007, 23 National Minimum Standards were assessed and the outcomes for people living in the home was measured against these standards. All 23 standards were judged to have been met. Outcome groups relating to Choice of Home, Individual Needs and Choices, Lifestyle, Personal and Healthcare Support, Concerns, Complaints and Protection, Environment, Staffing and Conduct and Management of the Home were all judged to be good. Overall the home was judged to provide a good service. Following this inspection we made no statutory requirements nor any good practice recommendations. In the past year following an anonymous complaint, a safeguarding alert was raised through the local authoritys safeguarding procedures. The service acted promptly and the issue was dealt with thoroughly and appropriately. We were kept fully informed by the manager about the investigation and the outcome. Information received from the service indicates that the service follows appropriate procedures for dealing with concerns, complaints and allegations. Annual Service Review Page 4 of 6 Recently the manager has left the service to take up another role within the organisation. We were given appropriate information about how the home is being managed by an established manager within the organisation in the interim period until a new manager is recruited. At the time of considering information for this Annual Service Review we had not received any completed surveys relating to the service. Overall the evidence indicates that the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will carry our an inspection of the service in line with our statutory responsibilities. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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