Latest Inspection
This is the latest available inspection report for this service, carried out on 30th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Willow Court Care Home.
Annual service review
Name of Service: Willow Court Care Home The quality rating for this care home is: The rating was made on: three star excellent service 0 1 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kim Cowley Date of this annual service review: 0 6 0 5 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Croft Lane Cherry Willingham Lincoln Lincs LN3 4JW 01522595391 01522595954 willowcourt@schealthcare.co.uk www.southerncrosshealthcare.co.uk Apta Healthcare (UK) Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: APTA Healthcare (UK) Limited is registered to provide personal and nursing care at Willow Court Care Home for service users of both sexes whose primary needs fall within the following categories:- Up to 20 service users over the age of 65 years, under the category DE(E) can be accommodated in the home Up to 54 service users over the age of 65 years, under the category OP can be accommodated in the home The maximum number of service users to be accommodated at Willow Court Care Home is 54 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The homes Registered Manager left in December 2009 and the home is currently being run by a Relief Manager until a permanent replacement can be found. 0 1 0 9 2 0 0 8 Number of places (if applicable): Under 65 Over 65 0 0 20 54 Date of last key inspection: Annual Service Review Page 2 of 6 Date of last annual service review (if applicable): Brief description of the service Willow Court is a purpose-built, single storey care home, providing nursing and personal care for up to fifty-four people of both sexes over 65 years of age. It is owned by APTA Healthcare Ltd, a subsidiary of Southern Cross Healthcare Ltd. The home is situated in the village of Cherry Willingham, Lincolnshire, two and a half miles from Lincoln city centre. Within the village there is a pub, parish church, library, village hall, shop-cum-post office, pharmacist, hairdresser, fish and chip shop, tearooms and a Chinese takeaway. An hourly bus service runs throughout the day, every day except Sunday, and passes near to the homes entrance. The accommodation consists of fiftyfour single bedrooms, of which forty-four are ensuite with toilet and washbasin. Communally, there are four lounges, two dining rooms, which are incorporated into the lounges, six bathrooms and three toilets. Each of the bathrooms also has a toilet. The home also has more secure facilities for people who experience confusion or dementia difficulties. There is a central courtyard and surrounding gardens, and a car park. The home has a minibus for those people wishing or needing to use this facility. The weekly fees are variable depending on care needs. Further information about the home is available from the Manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the main information we asked for. Since the last inspection the dining area has been refurbished to provide a brighter environment for residents. A carer is now based there at breakfast time to help residents butter their own toast and spoon on jam or marmalade. Teapots have been provided to those who can safely pour their own tea. These initiatives help residents to be more independent. A new twilight activity programme has been introduced. This runs from 4pm to 7pm and residents are involved in choosing the activities they do. The activities co-ordinator has had training in working with residents with dementia. Ongoing training in safeguarding (protecting vulnerable adults from abuse) has been provided and staff have been made aware of their responsibilities under the Mental Capacity Act/Deprivation of Liberty safeguards. We have received two complaints about the service, one of which is the subject of an ongoing safeguarding investigation by social services. Complainants were concerned about the following areas - management of the service, staff attitudes, quality of care, assessments, fluids and nutrition, falls, cleanliness, and security. CQC have been in contact with the providers in an attempt to resolve these issues. Annual Service Review Page 4 of 6 We have concerns about how the home is being managed and how this is affecting outcomes for people living at Willow Court Care Home. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the risk level of the service. We will have more information about this when the new registration and inspection system in confirmed under the Health and Social Care Act 2008. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
