Care Home: Willow View

Annual service review Name of Service: Willow View The quality rating for this care home is: The rating was made on: two star good service 0 6 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Bassett Date of this annual service review: 0 2 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service Address of service: 1 Norton Court 201 Norton Road Stockton-on-Tees TS20 2BL 01642550935 Telephone number: Fax number: Email address: Provider web address:   willow.view@sshc.co.uk www.fshc.co.uk Tamaris Healthcare (England) Ltd Name of registered provider(s): Conditions of registration: Category(ies) : dementia physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 27 8 0 0 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia - Code DE 27, Physical Disability Code PD 8 . Maximum number of service users who can be accommodated 35 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Willow View is a care home providing personal care for older people with dementia. The home is situated at Norton Court close to local shops, amenities and public transport. It is approximately two miles from Stockton town centre. The home is a two-storey purpose built building providing 35 single bedrooms all with en-suite toilet facilities. There are two lounges, one smokers lounge, two dining rooms and a garden area for residents to use. The home provides car parking for visitors. 0 6 1 0 2 0 0 8 Annual Service Review Page 2 of 5 Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? Date of the last Key Inspection 06/10/08. We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Two surveys were returned by people who live at the home or their representatives. Five staff also returned surveys. Information we have about how the service has managed any complaints or concerns. What the service has told us about things that have happened. The previous key inspection. Relevant information from other organizations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. We looked at the information in the AQAA and our judgment is that the care home is still providing a good service and that they know what further improvements they need to make. Information contained in the AQAA indicated the home has received 2 complaints since the last inspection and has made 1 referral to safeguarding vulnerable adults. People who returned surveys have told us that they are generally happy with how care is delivered. One person commented The staff are very friendly and helpful. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 5th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!