Care Home: Willows Edge

Annual service review Name of Service: Willows Edge The quality rating for this care home is: The rating was made on: three star excellent service 1 8 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kerry Kingston Date of this annual service review: 1 1 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Willows Edge Hutton Close Shaw Newbury Berkshire RG14 1HJ 0163545252 Telephone number: Fax number: Email address: Provider web address:   prolfe@westberks.gov.uk Name of registered provider(s): Name of registered manager (if applicable): West Berkshire Council The registered provider is responsible for running the service Conditions of registration: Category(ies) : dementia Conditions of registration: The maximum number of service users to be accommodated is 36 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Dementia (DE) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Willows Edge is owned and operated by West Berkshire Council. The home is located in Shaw, near Newbury, and provides specialist residential care for elderly persons with a diagnosis of dementia. Accommodation is on three floors with access via a lift. Thirtyfive single bedrooms are used for long-stay care and one single bedroom is available Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 36 0 1 8 0 9 2 0 0 8 for respite care. The fees are £650 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. A telephone conversation with the deputy manager of the service. Nine surveys returned to us by people who use the service (ten were sent). What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We received the annual quality assurance assessment before the date it was due back. It was completed to a very high standard and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service. We received nine surveys completed by people who live in the home, with help from family or staff. All nine were positive, some comments were, everything is very good,the home looks after me well, it gives each personal attention, lovely, homely care, every attempt is made to draw upon individuals character,experience and life history, they are seen as individuals not just numbers, a wide range of activities is provided to facilitate mental and physical stimulation, the home is clean, well ventilated and attention is paid to health and safety,staff are always on hand to speak to, food is always nice and hot, staff are kind and helpful, I have every confidence that my family member is being well looked after. Other comments included more opportunity could be given for people to spend more time in the garden and there could be more trips out. The AQAA noted how the home is planning to make more use of the garden and increase peoples opportunities to spend time out of the home. The AQAA noted that improvements had been made as a result of the home listening to the views of the people who live there, these included, producing a booklet called about me which provides information about life history , chosen lifestyle, wishes and end of life choices, enhancing the garden and making access easier for people and improving the environment such as redecorating the bathrooms and some communal areas. The AQAA also notes that they are growing fresh fruit, vegetables and herbs in the gardens for consumption by those who live there. The home demonstrates its commitment to equality and diversity in a number of ways such as, ensuring all care plans are tailored to meet peoples individual needs, actively promoting freedom of choice throughout residents care and securing funding to enable them to work with an advocacy service. They also intend to use talking mats, which is a system that helps people who have communication difficulties to express their views and feelings. The home also reports that it is working more closely with care managers to ensure that daily living equipment (to support peoples independence) is reviewed and replaced as Annual Service Review Page 4 of 6 required. The home have development plans for many areas including incorporating the Mental Capacity Act assessment tool into their assessment and care planning process. The AQAA noted that the home do not have procedures for some areas of care such as nutritional screening, dealing with violence and aggression,food safety and nutrition and prressure relief. The deputy manager (via a telephone call) confirmed that whilst there are no formal procedures, they are all part of peoples individual care plan and action would be taken accordingly, he described how they had cared for someone with pressure areas with the help and advice of the G.P and district nurses. He also advised that the home is now using a formal nutritional screening assessment tool. The home continues to let us know what has happened in the service and works well with us. They have told us about four complaints that have been properly dealt with and one safeguarding issue, also appropriately dealt with. The Commission has received no information with regard to complaints or safeguarding issues about the service. The home continues to provide excellent outcomes for people who live in the home, and people have told us that they are very happy with the service provided. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 18Th September 2011. However we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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