Care Home: Woodhaven Residential Home

What the care home does well The home had introduced good systems to ensure that medicine were stored safely and people were receiving their medication as it had been prescribed. What the care home could do better: The home should identify on the MAR chart the location of medicines that are not stored in the mobile drug trolley. The home should be able to demonstrate in writing the competence of the care staff to handle and administer medicines safely. Random inspection report Care homes for older people Name: Address: Woodhaven Residential Home Beacon Way Walsall Wood Walsall West Midlands WS9 9HZ one star adequate service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Ian Henderson Date: 1 8 0 2 2 0 1 0 Information about the care home Name of care home: Address: Woodhaven Residential Home Beacon Way Walsall Wood Walsall West Midlands WS9 9HZ 01543377548 01543453734 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Woodhaven Homes Limited care home 30 Number of places (if applicable): Under 65 Over 65 0 dementia Conditions of registration: 30 The maximum number of service users who can be accommodated is: 30 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) 30 Date of last inspection Brief description of the care home Woodhaven provides personal care and accommodation for up to thirty people over the age of 55 who have dementia. The home is situated in the Walsall Wood area of Walsall, in a quiet area, with easy access to bus routes and local amenities. The property underwent extensive renovation in 19992000 and consists of a two-storey building with thirty single bedrooms, all of which have an en suite toilet and wash hand basin. There are lounge and dining facilities on the ground floor and a small quiet lounge on the first floor. There is a small, lawned secure garden. There is a passenger Care Homes for Older People Page 2 of 7 Brief description of the care home lift to the first floor. The service user guide identifies that fees charged are between GBP343.83 to GBP405.00 per week for residency at Woodhaven, although the reader is advised to contact the service for up to date information on fees charged. Care Homes for Older People Page 3 of 7 What we found: The pharmacist inspector visited the home on the 18th February 2010 to assess what progress the home had made in meeting the requirements made following the random inspection on the 10th September 2009. We found that there had been improvements in the management of medicines within the home and concluded that the home had met these requirements. We found on the whole that the receipt administration and disposal of medicines were being recorded so that it could be seen that people who were using the service were receiving their medicines as prescribed. We found that the home manager was auditing the medicines on a weekly basis and the area manager was auditing them on a monthly basis to ensure that the medicines were being administered properly. We found that the recording of the receipt administration and disposal of Controlled Drugs had also improved. The only issue we found was with some antibiotic solution that was being stored in the fridge. The records appeared to show that the MAR chart was being signed but the antibiotic was not being administered on every occasion. In order to rectify this situation it was recommended that the home identify on the MAR charts where medicines are located when they are not being stored in the trolley. We found that the home had introduced further training for the staff on the safe handling of medicines and the staff appeared to be more competent in administering medicines to the people who used the service. The manager informed us that she had been supervising the administration rounds but had not formally recorded the outcome of these observations. We found that the security and storage conditions of medicines had improved. We found that the Controlled Drugs cabinet had been attached to the wall using the correct fixings. We found that the fridge which was being used to store medicines that required cold storage conditions was being maintained within the required temperature range. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action 1 18 13(4)/37 The service must report all 10/09/2009 incidents that affect peoples health and wellbeing which would include incidents that challenge between people living at the home. Not inspected on this occasion. Refer to the previous timescale of 21/08/09. Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 2 13 13 The home should identify on the MAR chart the location of medicines that are not stored in the mobile drug trolley. The home should be able to demonstrate in writing the competence of the care staff to handle and administer medicines safely. Care Homes for Older People Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. 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