Care Home: Woodland View Nursing Home

Annual service review Name of Service: Woodland View Nursing Home The quality rating for this care home is: The rating was made on: two star good service 0 2 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sue Turner Date of this annual service review: 1 9 0 3 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service Address of service: Lightwood Lane Off Norton Lane Sheffield South Yorkshire S8 8BG 01142716688/7 01142530714 woodland.view@sct.nhs.uk None Guinness Northern Counties Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mr Philip John Medlicott Bunn Conditions of registration: Category(ies) : dementia Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 60 Ten places could instead be used for people in the category DE Dementia, who are 55 years of age or over. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Woodland View is a single storey modern spacious home providing care for sixty service users aged sixty-five plus who have dementia. The home can offer 10 places for younger adults in this category from aged 55. The home is divided into four cottages, which have fifteen service users in each. The cottages are domestic in design. Woodland View is situated at Norton, adjacent to Lightwood training centre. The home is close to public transport. There is a large car park. The fees charged can be obtained by contacting the manager at the home. There are extra charges for hairdressing, private chiropody, mileage for outings in the minibus, toiletries, Annual Service Review Page 2 of 7 0 2 0 2 2 0 0 9 magazines and newspapers, outings and holidays. Information about the home and activities is displayed in each of the cottages along with a copy of the Care Quality Commission inspection reports. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection, which was on the 2nd February 2009. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 1 surveys was returned to us from a health professional, 2 surveys were returned to us from people living in the home, 7 surveys were returned by relatives and 2 surveys were returned by staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The service sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the service is still providing a good service and that they know what further improvements they need to make. The service is consulting with people regularly about their care, which helps to ensure people are satisfied with the service they receive. The AQAA states: We encourage family involvement for residents who have communication difficulties. Family members discuss issues in our relative support meetings which are held monthly and minuted. We undertake an annual questionnaire at present for feedback and are in the process of residents and their families being involved in the governance of the home. The service has made improvements over the last twelve months. The AQAA states: We have improved contact with those on our waiting list so they are informed of progress. We have updated the initial assessment forms to include areas of risk and any Deprivation of Liberty or Safeguarding issues. We have encouraged activities on the cottages by providing a forum for activity champions to participate on each cottage. A full programme of planned activities and groups for most weekdays (art therapy, dance and movement, music group and reiki). The Deputy Manager has completed her Registered Managers Award (RMA). Annual Service Review Page 4 of 7 The service has recognised that there are things they could do better. They have thought about how they can achieve these improvements. The AQAA states: We need to ensure that the progress with the group work feeds down to all the cottages so the increase in meaningful activities continues to be increased through the role of the activity champions. We will continue to gain more drivers for the minibus to increase the opportunity to go out. We intend to advertise our successes in the wider community to ensure our best practises are recognised and ensure the viability of the home in the present economic climate. Surveys that were returned to us were in the main positive. A health professional said: People are treated as individuals and staff are aware of each persons likes and dislikes. Everyone is treated with dignity and respect. It would be better if there was a makeover for the building as its getting worn. Relatives and people living in the home said: The home needs to look more homely, as the communal areas are looking tired. Staff are generally pleasant, but people are sat around for long periods without any stimulation. People receive good care, whilst also treating them with dignity and compassion. I have always found the staff willing to listen and put into place anything I ask of them. I cannot fault the care and attention (my relative) gets. General care and welfare needs are provided for very well. The staff respond to peoples emotional needs quite well. I have no complaints what so ever. I believe that (my relative) feels safe and happy and that staff give an excellent service. People are given choices about when they get up and go to bed. When (my relative) gets agitated, the staff stay calm and give time and reassurance. Staff always have the best interests of the person foremost.They take time to interact with them and they are extremely patient. Two staff returned surveys. When asked, Are you given up to date information about the needs of the people you support or care for? One staff said always and one said usually. When asked, Does your manager give you enough support? Both said yes, regularly. The AQAA states that the service has received five complaints in the last 12 months. Two were upheld and all are now resolved. Annual Service Review Page 5 of 7 We have not received any complaints about the service. The service themselves referred one incident to the local authority as a safeguarding alert. Sheffield Local Authority told us: We have an incident report from 12.5.09 that was founded around poor standards of management and an incident report from 18.5.09 that was founded for insufficient training of a worker. We also have a safeguarding incident from 17.6.09 that was founded. The service continues to let us know about things that have happened since our last key inspection. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? It is our Statutory responsibility to inspect all care service at least once every 3 years. The completion of the Annual Service Review has not changed our view of the quality rating of this service. Future visits will be determined through our Registration process and the new Compliance Standards. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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