Latest Inspection
This is the latest available inspection report for this service, carried out on 12th May 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Woodlands Residential Home.
What the care home does well The home has a team of staff who work well to enable the residents to have a full and active life. They include the residents families as much as possible with an example given of the relative who worked for months alongside staff to help the integration of theirfamily member into this residential home. The daily lives and activities provided are varied and residents are out and about as much as possible. The bus to transport is used regularly and holidays are planned for. The building is ideal for the clientele living there. It is maintained to a high standard and offers individual bedrooms that are decorated to the persons taste. What the care home could do better: Although the staff do know and do offer the care required the care plans do not help this process and more person centred plans and less documentation that is not relevant to the individual needs to be in place. The home needs to change the threshold access from the conservatory to outside due to a trip hazard around the door frame which stops easy access as and when residents wish to use the garden. The posters noted to be on display, detailing personal information, should be put in a more discreet place to preserve the dignity of residents. For example which colour hoists sling should be used or information about their own personal equipment. Random inspection report
Care homes for adults (18-65 years)
Name: Address: Woodlands Residential Home 51a Elm Road Thetford Norfolk IP24 3HS three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Ruth Hannent Date: 1 2 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Woodlands Residential Home 51a Elm Road Thetford Norfolk IP24 3HS 01842754843 Telephone number: Fax number: Email address: Provider web address: woodlands@schealthcare.co.uk www.schealthcare.co.uk Name of registered provider(s): Name of registered manager (if applicable) Active Care Partnerships (Fryers) Ltd Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 8 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: Date of last inspection Brief description of the care home 8 Woodlands is a newly built care home that opened in August 2004. It is registered to provide residential care for a maximum of 8 adults with learning disabilities who may have accompanying physical disabilities. The home is situated a short distance from the town of Thetford, on the edge of a residential housing area with access to local facilities nearby including shops. The home has been purpose built to a high standard. This enables accommodation of people with a range of support needs, particularly those requiring full physical care and support. Service users living in the home access a combination of day services, including those operated by the proprietors in Thetford.
Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
The visit to this home took place over 2 hours where some documents were looked at, residents and staff were spoken to and a tour of the building took place. We have also used as part of this report the information sent on the AQAA (Annual Quality Assurance Assessment) and comments received from surveys sent to staff and relatives. The home had 2 residents at home when we arrived who were being cared for by 2 staff members. 5 other residents were out at various locations such as day centres or music sessions. The care plans of the 2 people who were at the home were looked at and although information is in place, the documents held are complex and not always relevant to the individual. This made it hard to find all the information that is person centred. The staff are knowledgeable and do know the residents well but this appears to be through information they have through communication rather than what is written in the care plans. Many and varied activities were talked about with both staff and the 2 residents. The events and activities that have been completed were displayed on the walls of the home or recorded in the large photo style albums in each persons bedroom. The meals offered to residents are on display in the dining area with picture formats for those who require them. Although meals are offered with choice the staff do encourage healthy eating otherwise it would be chips every day we are told. The staff are long standing members who tell us they all work well as a team. There are 4 staff on duty every day plus a support worker covering 1 to 1 throughout week days. At night there are 2 waking staff members. During this visit the Maintenance Officer was also in the building, carrying out planned service work. We are told by the staff and the Manager of the comprehensive training and support offered to the staff with statutory training, specialist subjects relevant to residents needs and NVQ qualifications. The comments received from staff prior to this inspection tell us they are inducted and trained well. The home appeared comfortable, well maintained and in good decorative order. It is spacious, clean and suitable for the residents who live there. Each bedroom is individual with suitable furniture and equipment to meet the individual needs. The gardens are pleasant and private with nice areas to sit in as the weather improves. The Manager has recently been appointed to this position after covering the Deputy post previously. She now needs to apply to be the registered Manager of the home. What the care home does well:
The home has a team of staff who work well to enable the residents to have a full and active life. They include the residents families as much as possible with an example given of the relative who worked for months alongside staff to help the integration of their
Care Homes for Adults (18-65 years) Page 4 of 8 family member into this residential home. The daily lives and activities provided are varied and residents are out and about as much as possible. The bus to transport is used regularly and holidays are planned for. The building is ideal for the clientele living there. It is maintained to a high standard and offers individual bedrooms that are decorated to the persons taste. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 6 Care plans need to be more focused on the person to ensure staff can use this information written as a working document relevant to the individual. Posters on walls that give details about the person should be hidden from view to maximise privacy and dignity. A more suitable threshold leading from the conservatory to outside would allow easier access and prevent the risk of trips and falls. The Manager should register with the Commission as soon as possible. 2 3 18 29 4 37 Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
