Latest Inspection
This is the latest available inspection report for this service, carried out on 25th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Woodmarket House.
Annual service review
Name of Service: Woodmarket House The quality rating for this care home is: The rating was made on: two star good service 1 5 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Fiona Stephenson Date of this annual service review: 0 1 1 2 2 0 0 9 Annual Service Review Page 1 of 8 Information about the service
Address of service: Woodmarket House Woodmarket Lutterworth Leicestershire LE17 4BZ 01455552678 01455552678 Telephone number: Fax number: Email address: Provider web address:
www.leicestershire.gov.uk Leicestershire County Council Social Services Name of registered provider(s): Conditions of registration: Category(ies) : dementia learning disability mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability sensory impairment Conditions of registration: Number of places (if applicable): Under 65 Over 65 8 4 8 0 8 4 20 4 6 40 10 4 The maximum number of persons to be accommodated at Woodmarket House is 40 The registered provider may accommodate in the home the person under the age of 65, within the category PD, named specifically in variation application number V37801 dated 08 January 2007. The registered provider may accommodate in the home the person under the age of 65, within the category PD, named specifically in variation application number V37802 dated 08 January 2007. Woodmarket House care home is registered to provide personal care to male and female service users who fall within the following categories: Older Persons over the age of 65 years (OP) 40. Dementia over the age of 65 years (DE(E) 20). Dementia (DE) 8. No person falling within category DE(E) can be accommodated at Woodmarket House when 20 persons who fall within category DE(E) are already accommodated. No
Annual Service Review Page 2 of 8 person falling within category DE can be accommodated at Woodmarket House when 8 persons who fall within category DE are already residing at the home. Learning disability over 65 years of age (LD(E)) 4. Learning disability (LD) 4. No person falling within category LD(E) or LD can be accommodated at Woodmarket House when 4 persons who fall within these categories/combined categories are already residing at the home. Mental Disorder, excluding learning disability or dementia over the age of 65 years (MD(E)) 6. Mental Disorder, excluding learning disability or dementia (MD) 6. No person falling within category MD(E) or MD can be accommodated at Woodmarket House when 8 persons who fall within these categories/combined categories are already residing at the home. Physical disability over the age of 65 years (PD(E)) 10. Physical disability (PD) 8. No person falling within the category PD can be accommodated at Woodmarket House when there are 8 persons who fall within this category residing at the house. No person falling within category PD(E) pr PD can be accommodated at Woodmarket House when 10 persons who fall within these categories/combined categories are already residing at the home. Sensory Impairment over the age of 65 years (SI(E)) 4. Sensory Impairment (SI) 4. No person falling within category SI(E) or SI can be accommodated at Woodmarket House when 4 persons who fall within these categories/combined categories are already residing at the home. No person within any of the following categories - SI,PD,DE,LD,MD, may be admitt Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Woodmarket House is a care home providing personal care and accommodation for up to forty older persons. Woodmarket House has two respite beds, and two assessment beds. The forty single bedrooms are without ensuite facilities. The home has a large garden which is well maintained. Woodmarket House is owned by the Leicestershire County Council, Social Services Department and is situated close to Lutterworth. Public transport, as well as private transport can be used to get to Woodmarket House. Accommodation is provided over two floors with access between the floors being via a stairs or passenger lift. Communal lounge and dining areas are on both floors with a loop system in the main lounge for service users with a hearing impairment. Information regarding fees is available by contacting the Registered Manager. 1 5 1 2 2 0 0 8 Annual Service Review Page 3 of 8 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received or asked for since the key inspection in December 2008. This included: - The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment document that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people who live at the home, staff who work for the service, and health and social care professionals involved in the care of people who live at Woodmarket House. - Information we have about how the service has managed complaints. - What the service has told us about things that have happened to people living in the home. These are called Regulation 37 notifications and are a legal requirement. - The previous key inspection and the results of any other visits we have made to the service in the last 12 months. - relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The service sent us the AQAA when we asked for it. It was clear and gave us all the information we asked for. It told us of the improvements the service has made since the last key inspection. It told us that care planing had improved, with more information being sought about activities people like to be involved in, and how to maximize their comfort. It told us that the service has created more communal spaces for people, so that people can enjoy life at Woodmarket House with smaller groups of people. A dining room has been created on the first floor, giving two dining areas. This has improved the meal time experience, as it is less rushed, and people have more space. At the last inspection, the inspector set a requirement as they felt that staff had not been given sufficient training in dementia care. The AQAA told us that over 50 of staff have now completed Dementia Care training, with the remainder due to receive the training in the new year. The AQAA told us that there are 25 permanent staff, and no staff have in the last 12 months, left their employment at Woodmarket House. Of the 25 permanent staff, 17 have completed a National Vocational Qualification in Care to level 2 or above, and three are currently undertaking training. Annual Service Review Page 4 of 8 The AQAA informed us that the service has not received any complaints. We at the CQC have not received any complaints about the service. There have not been any safeguarding referrals. We received seven surveys back from people who live at Woodmarket House. Six were completed with support from family or friends, and one person completed it themselves. Six people who responded said they were given enough information to help them decide whether Woodmarket House was the right home for them, and one person didnt know. Four said they always get the care and support they need, with three saying they usually get the care and support they need. Six felt that staff were usually available when needed, with one person saying they were only sometimes available. Six said they always get the medical care they need, with one saying they usually get needed medical care. Three said they always like the meals at the home, with four saying they usually like the meals. Two felt the service always arranged activities they could be involved in, with four saying the service usually arranged activities they could join in with, and one saying they only sometimes arranged activities which they could be involved with. Six people felt the home was always fresh and clean, with one person responding that the home was usually fresh and clean. People who completed the service user survey also said, when asked what the service does well: food is excellent, and staff are generally very friendly variety of food respects privacy...staff are very pleasant and caring..clean toilets care and attention When asked what the service could do better, people responded: replace worn/stained carpets staff could wear name badges (first names)...more pasta, omelets on menu please..trips out more heat more staff visible early afternoon between 2.00 and 3.30pm staff give very good care and love my mum, giving her the best possible life...I go regularly so see most things We received eleven replies from staff who work at Woodmarket House. All staff told us they were being given training that was relevant to their role. Five staff felt they got regular support and meetings to discuss how they were working, five felt they often got support, and one said they only sometimes got support. One staff member said
Annual Service Review Page 5 of 8 there was always enough staff to meet peoples individual needs. Five staff felt there was usually enough staff to meet the individual needs of people who live at Woodmarket House, but five felt there was only sometimes enough staff. Five staff felt the there was always enough support, experience and knowledge to meet the different needs of people who live at the home, five said there was usually this, and one person only felt there was sometimes enough support and experience. Comments about what staff felt the service does well included: it meets complex needs in often difficult circumstances treats residents as individuals good variety of food and special diets, clean and friendly the team works well together - even when we are short of staff Staff thought the service could improve by: provide more staff for the level of high dependent service users...staff sometime run ragged trying to meet everybodys needs more staff that cross over so theres enough staff on the floor when people are finishing shifts it could do with refurbishing parts of the building and materials such as curtains, carpets, the staff room Two health and social care professional completed the survey. Both were generally positive about the care provided at Woodmarket House. One health care professional added both positive comments, and comments that gave us cause for concern. They said in response to what the service does well: they provide good end of life care for their clients In response to what the service could do better they said moving and handling clients, I still see clients move from chair to wheelchair by shoulder drag. I remind staff not to do this when I see it. We were concerned that this was happening and have contacted the service manager and asked him to investigate this further. We looked at the Regulation 37 notifications sent to us by the service, and were satisfied that staff had undertaken appropriate action in relation to the events identified in the notifications. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007, and the assessment of risk of the service. We will be able to give more information about this once the new registration and inspection system under the Health and Social Care Act 2008 is agreed.
Annual Service Review Page 6 of 8 Annual Service Review Page 7 of 8 Reader Information
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