Care Home: Woodside Resource Centre

Annual service review Name of Service: Woodside Resource Centre The quality rating for this care home is: The rating was made on: two star good service 2 7 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Valerie Daly Date of this annual service review: 1 0 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Cavendish Road Middlesbrough TS4 3EB 01642828146 01642827418 manager.woodside@careuk.com www.careuk.com Care UK Community Partnerships Ltd Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Denise Findley Conditions of registration: Category(ies) : dementia Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 60 The home provides 40 places, providing care with nursing and 20 places personal care, a total of 60 places. The home provides accommodation for people, 60 years and over, who have been diagnosed as suffering from a Dementia. Two named individuals who are under the age category are allowed to reside in the home. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Willows is a 60 bedded purpose built home, which was registered in November 2002. It comprises of two distinct units; a 40 bedded nursing unit for individuals over the age of 60 who have dementia and a 20-bedded unit for personal care the same category of care. Within the 20-bedded unit, 5 of the beds provide a dedicated respite Annual Service Review Page 2 of 6 None. 2 7 0 1 2 0 0 9 service. A number of the nursing beds are also dedicated for continuing health care. All of the 60 rooms are single with ensuite facilities. The home is situated in an urban setting within ready access to local transport, the local hospital a public house and a church. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? The quality rating for this service is 2 star. People who use this service experience good quality outcomes. The rating was made on 27th January 2009 following a key inspection. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people who use the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. It detailed areas where improvements have been made. We have improved the quality of life for the people who use the service through the continued promotion and implementation of ABC (activity/achievement based care). The range of training offered to staff has increased and includes additional training on dementia awareness. In the environment chairs and carpets have been replaced and the garden area has been turfed and gravel removed. People living in the home tell us they are happy there. They are pleased with the care and attention they are given. We received comments from 2 people who use the service and 2 relatives. They continue to be satisfied with the quality of care. When asked what the service does well, comments included Everyone is very caring to the residents, friendly to family members. Meals are always hot and prompt with good selections. Staff communicate well with family, keeps them informed. Staff cope with the daily routine of looking after residents, some of whom are very demanding. When asked what the home could do better comments included Staffing levels are the minimum with no spare capacity for dealing with emergencies and unexpected Annual Service Review Page 4 of 6 absences. Need more specialist staff to keep residents active both mentally and physically. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 24th January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!