Latest Inspection
This is the latest available inspection report for this service, carried out on 16th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Woodville Care Home.
Annual service review
Name of Service: Woodville Care Home The quality rating for this care home is: The rating was made on: two star good service 1 8 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janet Morrow Date of this annual service review: 1 1 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 145 Burton Road Woodville Swadlincote Derbyshire DE11 7JW (01283)551501 01283551413 woodville145@aol.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Greenacres Nursing Home Limited Number of places (if applicable): Under 65 Over 65 0 35 The maximum number of service users who can be accommdated is: 35 The registered person may provide the following categories of service only:- Care Home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home fall within the following categories: Old Age, not falling within any other category - Code OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Woodville Care Home provides personal care for up 34 people, 33 people aged 65 years and over, and 1 place for a named person under the aged the 65 years. The property is a purpose built, two storey building. Residents bedrooms are located on the ground and first floor. Residents access the first floor by using the staircase or passenger shaft lift. All bedrooms are single occupancy, and 31 rooms have ensuite facilities.
Annual Service Review Page 2 of 6 1 8 1 1 2 0 0 8 Woodville Care Home is close to the town of Swadlincote, which is about 10 minutes away by car. Information about the service is provided through the Statement of Purpose and Service User Guide, both of which were made available to residents. Information provided by the home in December 2008 stated that the fees for the home were £362 to £380 per week, and that this information was also included on the contracts and terms and conditions. Items not covered in the fees include hairdressing, chiropody, toiletries and meals when out. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The service sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some statistical and numerical information about the service. It was completed in sufficient depth to allow judgements to be made. We looked at the information in the AQAA and our judgement is that the service is still providing a good service. We received comments from six people using the service, from two visiting professionals, from six staff and from six relatives. People using the service always tell us that they are happy there. One survey commented that staff were attentive and friendly and another said there were always plenty of people to ask for help. Relatives also made favourable comments; one said the owners were friendly and approachable and that I cant fault it, another commented that staff were very good, cheerful and hardworking and another said Woodville is excellent. All continue to be very satisfied with the quality of the care. All six surveys from people using the service said they knew who to speak to if they were not happy and four said they knew how to make a formal complaint. All six surveys responded that the premises were always fresh and clean. There were positive comments about the standards of cleanliness; a relatives survey said the premises were kept very clean and tidy, another said everywhere is spotless and a Annual Service Review Page 4 of 6 service user said one of the things the service did well was the cleaning. Another described the premises as immaculately clean. Staff were positive about working in the service and confirmed that training relevant to their role was provided. One commented that the service provided a safe working environment for both staff and residents and another said residents are always asked for their feedback on all issues. One staff survey said the manager was very kind and understanding and always there when needed. There have been no significant concerns reported to the Care Quality Commission in the past year and no complaints made directly to the Commission since the last inspection visit in November 2008. The AQAA stated that four complaints had been received in the service in the last twelve months and all had been resolved within twenty-eight days. The AQAA also told us that 83 of staff had achieved a National Vocational Qualification (NVQ) at level 2 or above. We have not received any information from any other agency about would affect our inspection plan. There are no ongoing concerns about the quality of care that Woodville offers. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 17th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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