Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Woodway House.
Annual service review
Name of Service: Woodway House The quality rating for this care home is: The rating was made on: two star good service 1 2 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ruth Wood Date of this annual service review: 1 6 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 11 Enderby Road Blaby Leicestershire LE8 4GD 01162773890 01162773530 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Mr Shabbir Hakimuddin Kaka,Mrs Naseem Shabbir Kaka Number of places (if applicable): Under 65 Over 65 6 6 0 0 0 26 Service User Numbers. No person to be admitted to the home in categories DE(E) or MD(E) when 6 persons in total of these categories/combined categories are already accommodated in the home. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home is set back from the Enderby Road in Blaby and offers care for up to 32 people, 26 in the category of older people and 6 in the category mental disorders and dementia. The home is a large, spacious house on two levels, which has been converted for its
Annual Service Review Page 2 of 7 1 2 0 3 2 0 0 9 existing use. The upper floor can be reached by stairs or passenger lift. There are four lounges available, which enables the residents to have a choice in where they sit, there is also a good-sized dining area. An enclosed courtyard is available,with seating for residents who wish to sit outside. A no smoking policy operates in the home, although residents who smoke are able to do so in the patio area. The home is well located near the centre of Blaby and there is easy access for public and private transport. Residents can gain access to a variety of shops and other amenities in the village or Leicester city centre. Information about the home is available in the reception area; this includes the Registration Certificate and the homes complaints policy. The latest copy of the Inspection report from the Commission for Social Care Inspection is available in the managers office. Please contact the manager about current fee levels. There are additional costs for individual expenses such as personal toiletries, opticians, hairdressing and some recreational activities. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the report of the previous Key Inspection on 12/03/09 when the home was given a quality rating of two stars, good. We also looked at information that we have received or asked for from the service since the last Key Inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also give us some numerical information about the service. Surveys sent out by the Commission to people who live in the home, their relatives, the staff and outside professionals who support them. We received eight surveys from people living in the home, five surveys from relatives, three from staff and one from an outside professional. Information about significant events in relation to people living in the home, which the registered manager (following their responsibilities under the Care Homes Regulations) inform the Commission of. These are called Notifications A telephone call to the manager on 15/02/2010 to discuss information given in the AQAA and in the survey responses. What has this told us about the service? People who responded to our surveys expressed positive views about the home. People who live in the home said that they always or usually receive the care and support they need and that the service makes sure that they get the medical care that they need. They said that staff usually listen to what they say and that there is someone who they can speak to informally if they are not happy. Comments we received from people living in the home included; They care for me very well The staff are very caring and nothing is too much trouble for them, they also have a happy disposition. The outside professional who responded to our survey also praised the staff team: All the staff are polite, care about their residents, nothing appears too much trouble. People living at Woodway House said that the home was always or usually fresh and clean. One relative commented; Woodway is clean and always sweet smelling. People living at Woodway and their relatives were very positive about the food saying that they always or usually like the meals; The food is always well laid out and well cooked The food is good and there is plenty of it. Annual Service Review Page 4 of 7 Relatives were equally positive about the home and said that they were kept up-todate with important issues affecting their relative. Relatives also said that the home was well-managed and praised the staff for their caring attitude; The manager and her staff are very caring. They always have time to listen and act on any concerns we may have. The staff are friendly and supportive towards me. Ruths management of the home is professional and she is very approachable. I am totally confident that my mother is receiving all the care that she needs. We as a family feel that the staff are doing a good job of looking after our father and he has told us often how good the staff are to him. Staff are very patient and very caring. When asked what the home could do better relatives said, Better bathroom facilities including toilets. It would be good if staff had more time to spend with the residents. More activities to stimulate residents. Im happy with mums care but worry that the lack of daily stimulation must mean hours of sitting with very little communication between residents. When asked the same question staff also felt that more staff would improve the service for people, particularly those with dementia; More staff to support the residents mainly with dementia. We are so busy doing personal hygiene and care we dont have enough time to sit and talk. We all try our best, but are limited by staff shortages. Staff did speak very positively about the support they receive from the manager and the training that they receive: The opportunity to do relevant training courses is always available and the manager is always very approachable and encouraging regarding further development and training. The AQAA told us that thirteen staff have achieved National Vocational Qualifications in Care at Level 2 or above and four staff are currently working towards their level 2 qualification. When we spoke to the manager she told us that all staff also do a three month dementia care course as part of their induction. We spoke to the manager about the feedback from the survey and she agreed to look into the comments made about the areas that the home could improve in. She had already identified the need to improve the level of activities and stimulation for people in her response to the AQAA and as part of this has employed a regular entertainments coordinator to work in the home 4 afternoons per week. This is someone already known to people living in the home who they have already developed a relationship with. The manager confirmed information contained in the AQAA that some changes have been made to the physical environment; a new front door and a ramp have been fitted outside and new flooring fitted in the entrance area. New windows and doors have also been fitted. Furniture and carpets in the lounge have also been replaced. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the risk level of the service. We will have more information about this when the new registration and inspection system is confirmed under the Health and Social Care Act 2008. Annual Service Review Page 6 of 7 Reader Information
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