Latest Inspection
This is the latest available inspection report for this service, carried out on 7th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Worstead Lodge.
Annual service review
Name of Service: Worstead Lodge The quality rating for this care home is: The rating was made on: two star good service 1 0 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Craig Date of this annual service review: 0 7 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 106 Cromer Road North Walsham Norfolk NR28 0NB 01692403865 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Independence with Care Ltd Number of places (if applicable): Under 65 Over 65 15 0 The maximum number of service users who can be accommodated is: 15 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Learning Disability Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Worstead Lodge provides care for up to fifteen people who have a learning disability. The home is privately owned by Independence with Care Ltd, who took ownership in 2008. The home is situated in a residential area of North Walsham. Information about the home, including the latest inspection report and weekly charges, is available from the registered manager. 1 0 1 0 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection, which was carried out on the 10th October 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The manager sent us the annual quality assurance assessment (AQAA) when we asked for it. It gave us the information we asked for and, from this, we were able to judge that the home is still providing a good service. The AQAA told us what the service does well. For example, they have started to provide information for people using the service in a format which makes it easier for them to understand. This helps to make sure people are kept informed and up to date about the home and their care. We were also told that the home provides a safe, warm and friendly, environment. After the last inspection we made two requirements. One was to have a hand basin fitted in the first floor toilet and the second was to develop a system for measuring the quality of the service. After the inspection the manager wrote to tell us that both of these had been completed. The AQAA told us about some additional ways the service had improved over the last year. For example, everyone at the home has had an annual health check. This helps to ensure that health problems are monitored and any new health needs can be quickly identified and treated. The service has also introduced some complementary therapies, such as aromatherapy, which has benefited some of the people using the service. The AQAA included several plans for next year, which all focus on improving the quality of life for people living at Worstead Lodge. At the time of preparing this Annual Service Review we had not received any surveys from the people using the service, therefore we were unable to report on their views. The manager told us that the home had carried out their own survey quite recently and were waiting for the results to be collated and published. Five staff working at Worstead Lodge completed surveys. Their responses were mainly positive. For Annual Service Review Page 3 of 5 example, about training, support and communication within the staff team. Some staff made suggestions about where training could be further improved and we shared this information with the manager. The AQAA told us that people using the service are encouraged to speak out if they are not happy about anything. Over the next year they plan to develop an easy read complaints procedure to assist people further. The home had not received any complaints in the past year and none had been sent directly to the commission. From all the information we have received we have concluded that the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Under the Care Quality Commission current inspection frequencies we must carry out a key inspection within three years of the last key inspection. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
