Latest Inspection
This is the latest available inspection report for this service, carried out on 29th April 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Yew Tree Lodge.
Annual service review
Name of Service: Yew Tree Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Stephen Webb Date of this annual service review: 1 3 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 17-19 Redlands Road Reading Berkshire RG1 5HX 01189313534 01189313529 manager.yewtreelodge@careuk.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Care (UK) Mental Health Partnerships Limited Number of places (if applicable): Under 65 Over 65 16 0 The maximum number of service users who can be accommodated is: 16 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability or dementia - MD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Yew Tree Lodge is registered to provide care for adults (18-65yrs) with mental health issues. Accommodation is in single rooms with full en suite facilities and both male and female residents are eligible for admission to the home. Yew Tree Lodge provides personal care to residents to meet all identified needs as assessed. This means supporting individuals to do as much as they are willing and able to do for themselves and to provide help in those areas in which individuals have identified needs. Individual care is planned and delivered following a comprehensive assessment of need, which
Annual Service Review Page 2 of 6 involves the resident, their family/representative/advocate and other health professional who knows the individual. The home currently has 5 respite care beds and the rest are long stay. Fees per week range between 720 pounds for long stay beds to 900 pounds for respite beds. This includes accommodation, food and laundry. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received, or asked for, since the last key inspection in April 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us numerical information about the service. Any surveys returned to us by service users and others with an interest in the service. Any information we have received about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and any action taken in response to requirements or recommendations made within the previous inspection report. What has this told us about the service? The annual quality assurance assessment (AQAA), returned by the manager, provided current details about the home including areas where action has been taken to make improvements. The manager reported that since the last inspection a range of improvements had been made in direct response to resident feedback. For example residents have improved menu choices, they now chair the service user meetings, personalise their own bedrooms and have more involvement in producing their own life-plans. Also more day trips have been organised and residents can choose those whom they want to be their key staff members. Other changes reported since the last inspection include improved levels of information about many religious faiths and the location of local places of worship to support residents spiritual needs, and about local advocacy services. Improvements have been made to the preadmission assessment system for respite residents, and to the range of activities available, as well as the introduction of a motivational group to encourage greater involvement in positive activities. There have also been environmental improvements including the replacement of ensuite bathroom flooring and thirteen of the bedroom carpets, and the purchase of some new dining furniture, as well as some general redecoration. The new manager has been appointed and also a new deputy manager, and improved specialist training is now being provided to staff on issues relating to mental health. The manager has completed her NVQ level 4 and Registered Managers Award. The required monthly management monitoring visits are now also taking place. The AQAA also indicates a range of planned improvements for the future. There were two requirements arising from the last inspection. The manager confirmed that both had been addressed in the interim. Since the last inspection, no notifications of serious issues have been made to the Commission. The completed AQAA indicated that no new complaints had been received about the service in the last twelve months. No complaints have been received by the Commission, for forwarding to the service, since the last inspection. There are reported to have been no safeguarding referrals relating to this service since the last inspection. None has been reported to the Commission over this period. Annual Service Review Page 4 of 6 The AQAA indicates a responsive service, which consults residents via monthly service user meetings and six-monthly service user surveys as part of the quality assurance process. The manager has also introduced a grumble book for residents to raise any little issues which are bothering them. Our judgement is that the home continues to provide a good service to meet the needs of residents, and provides good outcomes for residents. At the time of writing six completed inspection surveys had been received from service users, two of whom were supported to complete the form by a staff member. The feedback was generally positive with few additional comments made. Comments made included; staying at Yew Tree has been very beneficial for me, the staff are all very well trained and accomplished; the manager is brilliant; and it was explained that I can report (any concerns) to staff or the manager, who will help me. One resident commented that they preferred vegetarian food and wished they could have the money to buy their own items. The new home manager Tania Taylor, was appointed in May 2008, but to date no manager registration application has been received by the Commission. The newly issued registration certificate dated January 2009 still includes the name of the previous registered manager. The manager/provider should ensure that an application for registration as manager is made as a priority. What are we going to do as a result of this annual service review? We will not change our inspection plan, and will undertake the next key inspection by April 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of residents. Annual Service Review Page 5 of 6 Reader Information
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