This is the latest available inspection report for this service, carried out on 10th June 2009.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: 10 Whitfield Avenue The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Yvonne Allen Date of this annual service review: 1 4 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 10 Whitfield Avenue Seabridge Newcastle Staffordshire ST5 2JH 01782638291 Telephone number: Fax number: Email address: Provider web address:
whitfieldave@choicesha.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Choices Housing Association Limited Number of places (if applicable): Under 65 Over 65 3 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There have been no changes to the Registration of this service in the last 12 months. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Whitfield Avenue is a three bedded, semi-detached house located in a residential area near Newcastle town centre, to which there is a frequent bus service. Retail outlets nearby include a number of shops and a mini market. There are several public houses close by that are popular with residents. The home offers accommodation for up to three persons between the ages of 18 and 65 (all of whom are currently male), who have differing degrees of learning disability. On the ground floor there is a large tastefully decorated and furnished lounge with comfortable seating, one single bedroom, a kitchen, a dining room come conservatory and a WC. The first floor comprises of two further single bedrooms, a bathroom/shower and WC and the office/staff sleeping in room. Annual Service Review Page 2 of 6 There is a large private garden to the rear, where the residents use the summerhouse as a clubhouse in good weather, having been furnished with all the necessary facilities for music, games and a mini bar. The small formal garden at the front includes a paved area for parking one vehicle. People who use the service and their representatives are able to gain information about this service from the Statement of Purpose and Service User Guide. Inspection reports produced by CSCI can be obtained direct from the provider or are available on our website at www.csci.org.uk The fees charged were not available in the Service User Guide as required therefore the reader may wish to obtain this information direct from the service provider. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We asked the service to complete a Self-Assessment tool known as the Annual Quality Assurance Assessment (AQAA). We sent for surveys from people who use the service and relatives and carers. We looked at any information we have received about the service since the last Key Inspection. What has this told us about the service? The AQAA was completed to a good standard and contains detailed information about how the service meets the needs of people who live there. Surveys were returned to us and this tells us that people who live in the home are happy with the services provided to them. They are happy with the staff who work at the home and feel that staff listen to them. Staff are also happy working for the service. We received the following comments They provide support for the people living within the home They provide a supportive and caring environment that integrates the service users into the community. Very supportive of its staff Yes I was asked if I would like to visit the home and then decide Yes I was told who I would be sharing with and what age group. I was told about the surrounding area and what would be on offer for me in the community as I would be interested in taking part in various activities Yes I have a personal centered care plan. I am asked every year what I would like to do and the staff try hard to help. Sometimes though it depends on staff being available, when the home is short staffed. This does not happen much though The manager tries to make sure the home is staffed according to what activities I want to do Yes I can talk to the manager, staff and my family. I also know that I can talk to an inspector Yes we have a complaints book or I can speak to the manager and staff Yes we all have cleaning duties in our home. We like to keep our home tidy The staff are friendly and helpful Sometimes staff have a lot to do but they always find the time to listen Annual Service Review Page 4 of 6 I like living at Whitfield Avenue. It is a happy place to live The service - Supports service users to live in a clean and safe environment and Trains staff to a high standard The service - Provides an excellent service to service users also training etc for staff I have to choose to stay living here. I have lived here for 12 years I did visit the home before I moved in I speak to the staff Complaints - I put it in the grumble book Yes I came to visit first Yes I got information about the other residents and my family live local Yes I have a personal centered care plan and I have a plan for each day that I follow through looking at my picture board The staff always do their best to plan activities for me and all of us together Yes I can talk to my family and all the staff Yes but I do struggle to communicate and complain. But the staff who have known me a long time help me to express myself I have duties to keep the home clean and tidy Yes I like the staff they listen to what I say I like living at Whitfield Avenue and my family live near We have not received any complaints or Safeguarding referrals about the service since we did the last Key Inspection. What are we going to do as a result of this annual service review? We are satisfied that this service is still providing EXCELLENT outcomes for the people who live there. We will, therefore, not be changing our inspection schedule for this service and will carry out a Key Inspection, as planned. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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