Care Home: Polesworth Group 70 Long Street

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What the care home does well The service continues to offer individuals an excellent standard of care, delivered in a person centred way. The service puts people at the centre of all it does and encourages people to live fulfilled lives. Staff are knowledgeable and skilled in meeting people`s needs. Training and staff support is given high priority. People`s accommodation is clean, fresh, well maintained and appropriate to their needs. The organisation and staff team are always looking for opportunities to develop and enhance this already excellent service, to ensure a positive experience for people who live and work at the home. What the care home could do better: High standards continue to be maintained and no requirements or recommendations have been made following this inspection. The organisation has an excellent quality assurance system and any required improvements are quickly identified and a plan put in place to address them. Random inspection report Care homes for adults (18-65 years) Name: Address: Polesworth Group 70 Long Street 70 Long Street Dordon Tamworth Warwickshire B78 1SL three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Patricia Flanaghan Date: 1 9 0 5 2 0 1 0 Information about the care home Name of care home: Address: Polesworth Group 70 Long Street 70 Long Street Dordon Tamworth Warwickshire B78 1SL 01827895054 01827892500 stewartharrison2@aol.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mr Stewart Harrison Type of registration: Number of places registered: Conditions of registration: Category(ies) : Polesworth Group Homes Limited care home 3 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 3 The maximum number of service users who can be accommodated is: 3 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 3 Date of last inspection Brief description of the care home 70 Long Street, also known as The Cottage is part of Polesworth Group Homes, which was established as a Limited Company in June 1991, with the aim of providing accommodation and support services to adults with learning disabilities. Care Homes for Adults (18-65 years) Page 2 of 9 Brief description of the care home The home is one of three care homes housed in adjoining terraced properties owned by the company on Long Street. 70 Long Street accommodates three service users. It comprises of a modern kitchen with utility at the rear, a cosy dining room and lounge. On the first floor there is one large bedroom and another smaller bedroom and a light modern bathroom. Externally there is a small rear garden with lawn, flowerbeds and shrubs. The home is situated in a residential area of Dordon near to shops and other local facilities including a public house, a library and a health centre. As the current service users are able to safely maintain many aspects of their independence, 70 Long Street is only staffed for parts of the day. Staff are available 24 hours a day at 64-66 Long Street and the service users from 70 Long Street can call upon these staff should a need arise. Care Homes for Adults (18-65 years) Page 3 of 9 What we found: We, the Care Quality Commission (CQC) undertook this random inspection visit to monitor standards of care at the home, which was rated as excellent at the last key inspection on 23 June 2007. This random inspection was unannounced, which meant the home was not given notice of our visit. We wanted to gain an assessment of peoples experience within the home. This was to make sure that the standards highlighted within our previous report continue to be maintained. Before the visit we looked at information we received since our last inspection of the home. This includes how the service dealt with any complaints, the views of people who use the service and the managers views of how well they care for people. The service sent us their annual quality assurance assessment (AQAA) within the required timescales. The information in the AQAA was clear and provided us with all of the information we asked for. During the visit we spoke with the two people who live at the home and staff on duty. We looked at information about people who use the service and medication records. We checked that staff had the knowledge, skills and training to meet the needs of the people they care for and we looked around the building to make sure it was clean, safe and comfortable. We saw that 70 Long Street, known as The Cottage is a very pleasant place in which to live. The home was clean and tidy throughout. The decor in communal areas is good and lighting is domestic in style. We saw that people receive a good standard of care from a caring and committed staff team, who have a good understanding of their needs. People are encouraged to make their own choices and this gives them control over their lives. Each person living at the home has a person centred plan. We looked at the care records of one person and found that all of the documents that are required to deliver good standards of care were in place. We saw from care planning and other documentation that people who live at the home make choices about their lives and daily routines. Detailed personal care plans provide staff with very clear information about the individual including their lifestyle preferences, strengths and needs. The home has in place safe systems for the storage and administration of medication. Medication is provided through a local pharmacist in a monitored dosage (blister pack) system. We looked at a sample of the medication held at the home. The medication system was well organised and safe systems were in place. We saw that the registered manager regularly audits the medication to ensure staff are administering it as prescribed by the GP. People using the service continue to be encouraged to play an active role and take responsibility for household tasks. For example, one of the people told us that they would be preparing a salad for their evening meal. People told us in their surveys that they enjoy the meals served in the home. Some comments about their daily lives in the home Care Homes for Adults (18-65 years) Page 4 of 9 included: I feel the home does well for me as I can achieve my independence. I am happy here. Staff give us all the support we need as I am quite independent. During conversations with the people living at The Cottage, it was clear that independence is promoted in their lives. One of the people we spoke with told us about lots of activities that they do to help them remain independent. We saw that people are involved in various activities and the two residents had been out for lunch at a pub in a nearby town, on the day of our visit. They also told us they go ten pin bowling and attend church services. The care plans detail which social and leisure activities people enjoy. A complaints policy and process was in place which both people living in the home had access to. People told us in their surveys that there was someone they could speak to if they were unhappy and that they knew how to make a complaint if they needed to. We have not received any concerns about the home and information in the AQAA told us the home had not received any complaints in the previous twelve months. There was a good atmosphere throughout the home with friendly and warm relationships existing between staff and people who use the service. Staff told us in surveys that they felt well supported in their jobs and that they have the training they need. During the visit a member of staff told us that they enjoyed their job and that they have positive relationships with the people who live there. The AQAA informed us that 100 of staff have achieved a minimum of level two in the National Vocational Qualification in care. This is commendable and means that staff should have the necessary skills and knowledge to provide a good standard of support to the people who live there. The service tells us that they follow their recruitment procedures in seeking references and completing safety checks to make sure that suitable staff are employed. We were told in the AQAA how the service ensures that equality and diversity is promoted within the service. - From a company perspective, all of our policies and procedures promote equality and diversity. The policy on Equal Opportunities states that individuals are selected purely according to their relevant merits and abilities and that the same principles apply when the company works with service users, their families and workers from other agencies. The home is provided with its own copy of the policies and procedures. - Any new staff undertake extensive induction training and complete the Learning Disability Qualification units, which incorporate these subjects, before undertaking NVQ 2 in Care. - All staff are familiar with the employees handbook and sign to confirm they have read and understood any new or revised policies. What the care home does well: Care Homes for Adults (18-65 years) Page 5 of 9 The service continues to offer individuals an excellent standard of care, delivered in a person centred way. The service puts people at the centre of all it does and encourages people to live fulfilled lives. Staff are knowledgeable and skilled in meeting peoples needs. Training and staff support is given high priority. Peoples accommodation is clean, fresh, well maintained and appropriate to their needs. The organisation and staff team are always looking for opportunities to develop and enhance this already excellent service, to ensure a positive experience for people who live and work at the home. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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