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Inspection on 29/01/10 for 116 Ashurst Road

Also see our care home review for 116 Ashurst Road for more information

This is the latest available inspection report for this service, carried out on 29th January 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Willow Holdings (UK) Ltd Trading As Willow Care Homes The quality rating for this care home is: The rating was made on: three star excellent service 1 6 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Schofield Date of this annual service review: 1 4 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 116 Ashurst Road North Finchley London N12 9AB 02084920363 02084920363 willowcarehomes@aol.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Willow Care Homes Ltd Number of places (if applicable): Under 65 Over 65 6 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 116 Ashurst Road is an extended detached home registered for six adults aged 18 - 65 with learning difficulties, who may have some additional health needs. The home is situated close to shopping areas of North Finchley and Friern Barnet with easy access to buses and tubes and links to central London. The home was opened in May 2005 and is owned and operated by Willow Care Homes Limited. The home consists of six bedrooms, each with their own en-suite facilities. There is a bathroom on the ground floor. Each bedroom is decorated to the individual taste of the resident. There is a staff room on the first floor, with an en-suite toilet. There is a well equipped laundry room. The office is to the ground floor. There is a communal lounge, dining room, laundry room and large kitchen. To the front exterior of the home, there is off street parking for several vehicles. To the rear of the home is a large well kept garden. The Statement of Purpose states that the aim is to provide a service for adults with learning difficulties who may have some additional health or behaviour needs and 1 6 0 2 2 0 0 9 Annual Service Review Page 2 of 6 may have relatively high levels of dependency. Information about the fees charged for the service may be obtained, on request, from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included; The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We spoke to the Responsible Person for the service who informed us that the registered manager is no longer in charge. Mr Clancy stated that he is now running the home. He had previously been the registered manager and he is currently processing his registration with the Commission. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. This is how the home says they involve residents in the running of the home; Service users are fully involved in the planning of the support they receive and all support guidelines are agreed with individuals before these are implemented. Each service user has a Care Co-ordinator who ensures that all needs are considered and provided for. Service users have a weekly meeting to discuss their plan of activities and the support they will require. Service users have monthly meetings both individually and jointly. The individual meetings give the opportunity to focus on the support that is being provided, to review this and to agree with the person any changes or ammendments that may be required. Joint residents monthly meetings give the people living together an opportunity to discuss house issues and make joint decisions which relate to the running of the home and other issues. As part of our Quality Assurance Audit we have undertaken Satisfaction Surveys which involved Service Users and relatives. These have provided positive feedback and will be an ongoing part of our Quality Assurance audit process. As a result of listening to residents views, the home states; Since the opening of the home we have responded to a request for a larger vehicle and have provided a seven seater vehicle to replace the five seater vehicle which was originally provided. Improvements have been made at the house to provide a larger laundry room which is more easily accessible and allows for service users to be more effectively supported to gain skills and increase independence with their laundry. A plan of structured one to one community activities has been implemented for all service users. These are offered every week. We have redecorated many areas of the house including the lounge, dining room and hallways, involving service users in choosing colours. Annual Service Review Page 4 of 6 We received four responses from staff to the surveys we sent out. Staff were asked to evaluate various criteria regarding the care of residents and the staffs training and support from the management. The staffs comments were very positive about their experiences of working in the home. For example; There is a lot of love in the home which keeps the residents happy. The positive energy is very important for meeting residents needs. The home is good at keeping all records up to date, evaluating care plans and organising activities. Other comments were; The home manages and delivers care to meet residents emotional, personal and social needs with respect and dignity. We make sure that residents ar free to express their needs and we maintain their privacy and dignity. The staff also get adequate training. The staff also suggested areas that could be improved, for example; It would be good to find better ways of communication between staff; more efficient meetings, where everyone can have their say and come up with new ideas of doing things. Another comment made was; The service could be improved by the use of information technology in managing care. The Commission recommends that the managers consider these comments and address them as appropriate. We spoke to the manager who told us that there have been no complaints or safeguarding incidents in the past twelve months, nor have any been received by the Commission. The home continues to let us know about things that have happened since our last key inspection and they have shown that they manage issues well. The home works well with us and have shown us that their service continues to provide excellent outcomes for the people who live there. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 15th of February 2011. However we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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