Inspection on 14/04/10 for 12 Linden Road
Also see our care home review for 12 Linden Road for more information
This is the latest available inspection report for this service, carried out on 14th April 2010.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: 12 Linden Road The quality rating for this care home is: The rating was made on: three star excellent service 1 8 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Valerie Daly Date of this annual service review: 1 1 0 3 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 12 Linden Road Brotton Saltburn-by-Sea TS12 2RU 01287678489 F/P01287678489 Telephone number: Fax number: Email address: Provider web address:
www.reallifeoptions.org Real Life Options Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following category: Learning disability Code LD, maximum number of places: 6 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Linden Road care home is a purpose-built two-storey property located in a housing estate on the outskirts of Brotton. The home provides long-term care for six residents with a learning disability. Accommodation is provided in single bedrooms. 1 8 0 2 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The quality rating for this service is 3 star. People who use this service experience excellent quality outcomes. The rating was made on 18th February 2009 following a key inspection. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people who use the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and they know of the further improvements they need to make. Information within the AQAA stated that the service have increased staffing levels and recruited 3 male members of staff to balance support needs of individuals. The health action plans have been improved, ensuring a better understanding of peoples continued health care needs. A 7 seater vehicle has been purchased, which enables people to spread out in comfort. Further changes are planned and management are looking at ways to involve service users/families in the interview stage of the recruitment process. The person centred approach is to continue and reflect how the business plan is developed. A completed survey was received from a member of staff. They said they enjoyed Annual Service Review Page 3 of 5 working at the home, staff are very helpful and the training is good. Service users are individuals and staff meet their needs, wants and wishes as well as their daily needs. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 15th February 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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