Latest Inspection
This is the latest available inspection report for this service, carried out on 15th April 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for West View House.
What the care home does well The home and organisation has good systems to enable people who use the service to share their views and they continue to look at ways of involving people who use the service and improving individualised services. People who use the service said, and it was seen, that staff were kind, considerate and supportive. Residents were enjoying coffee and two residents were out with staff on an outing to Sunderland. Residents spoke of enjoying their days and of looking forward to holidays. There is a programme which highlights that residents have a varied and individual programme which takes into account their individual needs and the overall needs of the service. Holidays are planned for three residents who were looking forward to this. Staff on duty said that the residents enjoy a range of activities inside and outside of the home and these are kept under review and risk assessed. The manager was clear on the needs of the individual and how to support them to have a fulfilled lifestyle. One resident was celebrating their birthday and staff were baking a cake, evening tea had been planned to enjoy a take away and celebrate his day. Bedrooms were personalised and had a range of activities. There were three support workers and the manager on duty to care for five residents. Staff were warm and welcoming and observed to interact well with residents and provide support and encouragement as required. Staff spoke knowledgeably about the needs of the residents and how they would meet these and of the management of the home and organisation of policies and records. Staff had worked in the home for a number of years and provide a stable staff team. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA, surveys and information from the visit and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What the care home could do better: To continue with their own development of the service. Random inspection report
Care homes for adults (18-65 years)
Name: Address: West View House Killingworth Road Killingworth Newcastle Upon Tyne NE12 7BR three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Mary Blake Date: 1 5 0 4 2 0 1 0 Information about the care home
Name of care home: Address: West View House Killingworth Road Killingworth Newcastle Upon Tyne NE12 7BR 01912685768 01912685768 anne.rosenthal@nhs.net Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Anne Rosenthal Type of registration: Number of places registered: Conditions of registration: Category(ies) : Northumberland, Tyne & Wear NHS Trust care home 5 Number of places (if applicable): Under 65 Over 65 1 learning disability Conditions of registration: Date of last inspection Brief description of the care home 4 West View House is a large two-storey house that provides personal care and accommodation for five male service users with learning disabilities. The home is located in a residential area of Forest Hall and is within walking distance of all the local amenities and transport links. The property consists of five single bedrooms; there is a lounge, dining room and a small sunroom. Care Homes for Adults (18-65 years) Page 2 of 9 Brief description of the care home There are secluded landscaped gardens to the rear with seating for service users. The home has its own transport. Fees for the home vary and further information can be obtained directly from the home. Care Homes for Adults (18-65 years) Page 3 of 9 What we found:
The quality rating for this service is 3 star. This means that the people who use this service experience excellent quality outcomes. We have reviewed our practice when making requirements to improve national consistency. Some requirements from previous inspection reports may have been deleted or carried forward into this report as recommendations. This will only happen when it is considered that people who use the service are not being put at significant risk of harm. In future, if a requirement is repeated, it is likely that enforcement action will be taken. Before the visit we looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a selfassessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months, relevant information from other organisations. We looked at the providers view of how well they care for people, the views of people who use the service & their relatives and staff & other professionals. This included the use of surveys of which four service users, four staff and one health professional surveys were returned. During the visit we talked with people who use the service, staff and the manager. We looked at information about the people who use the service & how well their needs are met and looked around the building/parts of the building to make sure it was clean, safe & comfortable. There have been new admissions to the home. All residents were up and sitting in the kitchen or out with staff. All residents looked very well, were clean and appropriately dressed. All were enjoying their morning coffee and there was staff in attendance who offered support as necessary. There was evidence of individual social plans and residents were observed to move freely around the home and make choices on what they wanted to do. Lunch was observed and this appeared a relaxed and social occasion with staff dining with the residents and providing support as necessary. Lunch of baked potatoes, beans and cheese was well prepared and enjoyed by the residents. The home was very clean, well maintained, spacious and comfortable with a range of lounges and communal areas. The bedrooms were clean and personalised. The general decor and cleanliness was satisfactory and the residents have access to a lovely enclosed garden area. There is a shower and a bathroom to enable choice for residents and
Care Homes for Adults (18-65 years) Page 4 of 9 support older residents. The manager had an understanding of the Mental Capacity Act and the Deprivation of Liberty (DOL) legislation, had undertaken training and further training was planned. The manager had liaised with the local authority DOL officer about a potential issue and had received advise when they had visited the home. The manager has plans for a training for staff. There are currently no other DOL issues at the home. We told the manager what we found. What the care home does well:
The home and organisation has good systems to enable people who use the service to share their views and they continue to look at ways of involving people who use the service and improving individualised services. People who use the service said, and it was seen, that staff were kind, considerate and supportive. Residents were enjoying coffee and two residents were out with staff on an outing to Sunderland. Residents spoke of enjoying their days and of looking forward to holidays. There is a programme which highlights that residents have a varied and individual programme which takes into account their individual needs and the overall needs of the service. Holidays are planned for three residents who were looking forward to this. Staff on duty said that the residents enjoy a range of activities inside and outside of the home and these are kept under review and risk assessed. The manager was clear on the needs of the individual and how to support them to have a fulfilled lifestyle. One resident was celebrating their birthday and staff were baking a cake, evening tea had been planned to enjoy a take away and celebrate his day. Bedrooms were personalised and had a range of activities. There were three support workers and the manager on duty to care for five residents. Staff were warm and welcoming and observed to interact well with residents and provide support and encouragement as required. Staff spoke knowledgeably about the needs of the residents and how they would meet these and of the management of the home and organisation of policies and records. Staff had worked in the home for a number of years and provide a stable staff team. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA, surveys and information from the visit and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it.
Care Homes for Adults (18-65 years) Page 5 of 9 What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 7 of 9 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 8 of 9 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
