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Inspection on 10/07/09 for 17 Penland Road

Also see our care home review for 17 Penland Road for more information

This is the latest available inspection report for this service, carried out on 10th July 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: 17 Penland Road The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Caroline Johnson Date of this annual service review: 1 4 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 17 Penland Road Bexhill-On-Sea TN40 2JG 01424730696 01424751641 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Hastings and Rother Primary Care Trust Conditions of registration: Category(ies) : learning disability Conditions of registration: The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories Learning Disability - LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The manager transferred from Penland Road on 13 July 2009 to work in another home within the service. Number of places (if applicable): Under 65 Over 65 6 0 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 17 Penland Road is a detached two-storey property situated in a residential area on the outskirts of Bexhill on Sea. A large retail outlet with shops is within walking distance of the home and Bexhill town centre with its access to rail and bus services is approximately one mile away. The home is registered to accommodate six adults with a learning disability. Annual Service Review Page 2 of 6 Resident accommodation consists of six single bedrooms. Bathing and toilet facilities are provided by way of two bathrooms, a shower room and separate toilet. Communal areas comprise of a large lounge and separate dining room. A large garden is situated to the side and rear of the property. Parking is available at the front of the home. Hastings and Rother PCT are the registered providers for this service. The Trust manages nine other homes within the Hastings, St Leonards and Rother area. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: -The Annual Quality Assurance Assessment [AQAA] that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. -What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. -The previous key inspection. -What other people have told us about the service. What has this told us about the service? The last key inspection of the service was carried out on 16 July 2008 when the home was rated a good service. The home returned the Annual Quality Assurance Assessment (AQAA) when we asked for it. This included detailed information. It identified a number of areas where improvements have been made in the last year and others where further developments are either planned or would benefit service users. Some of the improvements noted included: The Trust has taken the decision to give notice to the day care provider that was contracted to provide day care for the residents. The home has reviewed the way in which activities are planned and as a result residents now have increased opportunities to attend college courses, to make use of their local community and to attend a local club. Staffing levels to assist in developing this further are being reviewed. The AQAA told us that 92 percent of the staff team have now completed NVQ (national vocational qualification) at level two or above. The AQAA told us that your housing association is no longer the Registered Social Landlord and that until a new housing association has been identified, as an interim measure, ESCC are now invoicing residents directly for their client contribution and a reactive maintenance agreement is in place with a local contractor for maintenance and repairs. As a result of this arrangement there has been an improvement in the speed at which maintenance issues are addressed. It was reported that work carried out to maintain and improve the decoration of the home included refurbishment of the kitchen, one of the bathrooms and one bedroom. The AQAA also detailed plans to ensure that the standards of decoration remain very good. The AQAA told us that residents now have increased opportunities to share their views on the running of the home. One way this has improved is by increasing the frequency of residents meetings so that they are now held on a weekly basis. Residents are more involved in staff recruitment and a resident now represents the home at a Hastings and Annual Service Review Page 4 of 6 Rother Local Partnership Network meeting. In June 2009 we were advised that the registered manager would be transferring to another home within the organisation on 13 July 2009. Further correspondence was received advising that the deputy manager would assume responsibility for managing the home from 13 July and that she would apply for registration as manager. Since the last inspection the home notified the Commission whenever there was a significant change to the health of the residents accommodated. As a result of the last inspection two requirements were made. The first related to the need to ensure that staff receive training suitable to their role within the home. The second related to the need for more thorough monitoring by the organisation when carrying out their monthly unannounced visits to report on the conduct of the home. There was evidence in the AQAA that both these requirements have been met. What are we going to do as a result of this annual service review? We consider the quality rating of the home remains good since the last key inspection. We will do a key inspection by July 2010 to review our assessment of the home. However, we reserve the right to revisit this decision if additional information is brought to our attention. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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