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Inspection on 17/02/10 for 216 Lightwood Road

Also see our care home review for 216 Lightwood Road for more information

This is the latest available inspection report for this service, carried out on 17th February 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: 216 Lightwood Road The quality rating for this care home is: The rating was made on: two star good service 0 1 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joy Hoelzel Date of this annual service review: 1 3 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 216 Lightwood Road Dresden Stoke-on-Trent Staffordshire ST3 4JZ 01782598422 01782598422 orchardcareltd@live.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability sensory impairment Conditions of registration: Orchard Care Ltd Number of places (if applicable): Under 65 Over 65 10 6 2 10 6 2 The maximum number of service users to be accommodated is 10 The registered person may provide the following category of service only: Care Home Only (Code PC) the service users of the following gender: Either Whose Primary care needs on admission to the home are within the follwing categories: Learning Disabilties (LD) 10 Physical Disabilities (PD) 6 Sensory Impairment (SI) 2 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The service has expanded its facilities to provide accommodation for up to ten people. 0 1 1 2 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 216 Lightwood Road is a residential home located in Stoke on Trent, Staffordshire. The home provides a service for adults with a learning disability. The registration category enables the home to provide accommodation for ten people, which includes 6 Annual Service Review Page 2 of 6 individuals who have a physical disability. This home is accessible via public transport and is in walking distance to local amenities. The large mature two-storey semi detached property provides ten single occupancy bedrooms. Ensuite facility are not provided, bedrooms are equipped with a washbasin. Bathrooms and toilets are located in close proximity to bedrooms and communal areas. Appropriate aids and adaptations are in place to meet the needs of people who have a physical disability, appropriate lifting aids are also provided. On the ground floor are two lounge areas equipped with essential furnishings to provide a comfortable area for relaxation or to socialise. There is a seperate dining area and a domestic style kitchen where people are provided with the necessary support and supervision to assist with the preparation of meals. The staff team are committed in promoting peoples rights and independence and provide a service over the 24 hour period having one awake staff and one sleeping during the night. The fee information given applied at the time of the key inspection and is currently shown as £747 to £798 per week, therefore the reader may wish to contact the service directly to obtain more up to date information. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection and annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? The manager completed their annual quality assurance assessment (AQAA) in October 2009 and returned it to us. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Four surveys were returned to us from people living at the home. Three people indicated that they had help to complete the survey. All four people indicated that they are able to make decisions about what they do each day, knew how to make a complaint and knew who to speak with if they are unhappy. Three surveys were completed by staff and returned to us. The survey told us that staff feel they are offered sufficient training for them to do their job. They had regular support from the manager and there are sufficient staff to meet the needs of the people living at the home. The manager described in the AQAA what the service does well - Staff training internal programme, Staff supervision and management , High emphasis on person centred active support , all working practices and routines reviewed and assessed to allow and encourage person centred active support. Regular meetings and reviews with people to obtain their views and direct our support for each individual. During the past twelve months the following improvements had been made - Results of questionnaires made available to people. Staff train the trainer in fire training. Reduced the accident rate, Provided manual handling training. Undertaken team building exercise. Reviewed and improved complaint procedure, provided further training to staff in vulnerable adults. Results of questionnaires distributed to people. Staff training provided in Deprivation of liberties and Mental Capacity Act. The AQAA indicates that the service has recieved no concerns or complaints, and no Annual Service Review Page 4 of 6 referrals have been made to the safeguarding vulnerable adults teams. We, the commission, have not received any correspondence in this area. During the past twelve months we have not received any notifications of any accidents or incidents relating to the people living at the home. It is a legal requirement for the providers of services to inform us of accidents, injuries and incidents of illness or communicable disease, or the death of a person using the service. What are we going to do as a result of this annual service review? We will continue to monitor the service through the regulatory framework of inspection. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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