Inspection on 15/02/10 for 26 Tennyson Road
Also see our care home review for 26 Tennyson Road for more information
This is the latest available inspection report for this service, carried out on 15th February 2010.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: 26 Tennyson Road The quality rating for this care home is: The rating was made on: two star good service 1 0 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Taggart Date of this annual service review: 1 2 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 26 Tennyson Road Bognor Regis West Sussex PO21 2SB 01243869882 Telephone number: Fax number: Email address: Provider web address:
www.unitedresponse.org.uk United Response Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 5 0 The maximum number of service users to be accommodated is 5 The registered person may provide the following category/ies of service only: Care home only ? (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 26 Tennyson Road is a care home registered to accommodate up to five service users with learning disabilities between the ages of 18 and 65 years. The registered providers are United Response, for which Mr Tim Jones is the Responsible Individual. Mr Ian Higgins is the registered manager. The property is a detached house, with accommodation provided over two floors. Communal areas include a lounge, a dining room, newly fitted kitchen and garden area at the rear of the house.
Annual Service Review Page 2 of 6 1 0 1 1 2 0 0 8 The home is located in the town of Bognor Regis close to the seafront and local shops and amenities, with easy access to local rail and bus stations. Current fees are approx. from seven hundred and fifty to eight hundred and fifty pounds per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received or asked for since the last Key inspection or annual service review: This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for the people using the service. Information that we have received about how the service has managed any complaints. What the service has told us about things that have happened on the service, these are called notifications. Surveys we have received from service users and other people involved with the service. The previous key inspection report What has this told us about the service? At the last key inspection visit carried out on 10/11/2008 people told us that they were happy living in the home and that they had access to an excellent range of activities and outings. The manager and staff team were working well with healthcare professionals in order to meet peoples health care needs and service users had their individual needs and wishes recorded in a plan of care. The manager returned the completed AQAA within the given timescales and this this gave us clear and comprehensive information about the services currently being provided in the home. The AQAA tells us that people have their individual needs and wishes recorded in a plan of care that is kept under regular review and that the home uses a Person Centred approach that includes the use of total communication and positive behaviour support methods, in order to assist people to make informed decisions about their lives. We are told that people have access to healthcare professionals in order to provide for both their physical and emotional healthcare needs and there is currently an emphasis on staff training and information gathering on how to provide for people through the aging process. People have access to a wide range of activities and outings and are part of their local community and we are told that a videophone has been installed to assist people to keep in contact with their friend in other United Response houses. In returned surveys, Annual Service Review Page 4 of 6 the people living in the home indicated that they were happy with the service being provided. There is an ongoing programme of redecoration and updating of the environment and we are told that some redecoration and renewal of furniture has been recently carried out. In the AQAA the manager tells us that there is a low turnover of staff and that the home is recruiting a pool of bank workers in order to offer consistency to service users. There is a robust recruitment process in place and of six full time staff, five have NVQ at level three or above. In a returned staff survey we are told everything we do is person centred and communication between the staff and the people we support is very good. The manager tells us that he is currently completing an M.A. in Learning Disability and that the homes policies and procedures have recently been reviewed and updated. A returned survey from a parent told us that although they are pleased with the general care being provided in the home, communication between the home and families needs to be improved especially around information about staff changes, the use of agency staff and changes in peoples medical care. The home continues to let us know the things that have happened since the last key inspection and have shown us that they manage issues well. They work well with us and have shown us that the home continues to provide good outcomes for the people who live there. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will carry out a key inspection by 10/11/2010 However we can visit the home at any time if we have concerns about the quality of the service or the safety of the people living in the service. Annual Service Review Page 5 of 6 Reader Information
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